estctodd

HI, we also purchased this spa. We did a lot of research before buying and found this to be the best deal for our money. We spoke to Costco about our concern reguarding future problems and warrenties. They told us that if for any reason we are unhappy or have any problems they will protect us as their members and that we should have no worries in purchasing any of their products. We loved it untill we started having the same problems. The pumps would come on intermittenly and wouldn't stop untill we disconnected it at the power source. Now the "ice" feature is on and won't turn off causeing the temp to go over 110. We emailed the service department thru the website and they got back to us that today. They are sending out the part and told us how to take care of the "ice" problem. We are going to try to do both of these things and hopefully it'll take care of the problem. I'll keep you posted.... But the website is http://www.platinumhottubs.com//. The phone # is 1-800-749-8003. And the e-mail we contacted was Alan@Hydrospa.com. I really hope this helps. If we have any further probems and they stop being helpful we will contact Costco and I know they will take care of us....... Good Luck. Theresa