medic
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Posts posted by medic
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TSG,
I live in central Michigan. I assume you are affiliated with Vita?
nope, just someone who doesnt like to see customers not get taken care of because those types of stories stop people from buying spas in the first place. I know alot of people, I actually personally know the regional rep in your area and e-mailed the national sales manager this thread last night. I am hoping they take care of you before you have to escalate this further.
You wernt allowing the spa to sit in the sun with no cover were you?
I truely appreciate the help TSG... The spa has never sat in the sun uncovered. The chemicals were always kept on track and the water changed/ filters cleaned religiously. We really loved this spa and used it every day up until everything went south.
Thanks again for your help,
Bill
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Thank you, Tinybubbles!! The complaint has been sent to the BBB and I have an attorney that specializes in this sort of thing reviewing everything right now. I expect to hear from her either today or Monday. I have a feeling this is going to get really ugly...
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Thanks Powernoodle.. You have a pm, also..
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The Cordoba is a great spa with a good warranty. Its offered in three different series. The price sounds about right....
The warranty isn't worth the paper it's printed on if the company doesn't stand behind it. Where in Michigan are you?
Roger,
Check my post above about what I'm currently going through with Vita.. You can say I'm having trouble with them..
So is the warranty paper worth anything for this company medic? Vita? Or have you had a bad experience with them?
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Medic, I would like to offer an unorthodox approach to getting the attention of Vita's executives and a possible solution to your dilemma. If you have a video camera make a short film of the tub showing all the problems you listed here as well as the warranty and post this video on "You Tube". I saw a similar situation on TV where a consumer did that with another product (a laptop computer). He showed the problems he was having on that website and was eventually contacted by the manufacturer with an offer of a brand new computer. I know some on here may find this approach as a stretch but what do you have to loose. This forum is only a very small fraction compared to a site like "You Tube" with millions world wide users. Bad news always seem to travel faster then good.
I wish you luck and hope your back in hot water ASAP. 
Biggz,
That's not a bad idea.. I'm getting really sick of trying to be diplomatic about this. I kind of understand why the dealer that I've had contact with doesn't want to take sides. They have been around over 20 yrs and I'm sure they have a strong tie with Vita. It's just a bunch of hooey that no one at the corperation seems to give a ... they got my initial $8k for the tub and thats all that seems to matter.
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where do you live? I am forwarding this thread to the national sales manager for vita and I can call your rep too. I hate to hear about things like this and hate to see a black eye on my industry because of service like this so I will be happy to help. I know alot of the Vita staff and might beable to help that way.
TSG,
I live in central Michigan. I assume you are affiliated with Vita?
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The Cordoba is a great spa with a good warranty. Its offered in three different series. The price sounds about right....
The warranty isn't worth the paper it's printed on if the company doesn't stand behind it. Where in Michigan are you?
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Go to bbb.org. Follow the consumer link to check into a company. They are listed as DM industries LTD in Miami Florida. There you will find contact info. for the company as well as a link to file your complaint. Unfortunately, they have a grade of F with the BBB. They have resolved some complaints by performing according to their contract. Other times, they have failed to the respond to the BBB. If you haven't already spoken to the director of the co., it has his name and number. I know you are very upset. If you can, try to act as calm and rational as possible when talking to him. Maybe mention that you participate in an online forum, frequented by people looking to buy a new spa. Tell him you'd love to be able to recommend their products and tell people how well they've treated you. You can usually catch more flies with honey. Good Luck!
Well, I just checked the BBB website and found out that the director is Rod Downs. I have already left numerous voicemails for him not knowing who he was, just on the aspect of the dealer giving me his name when tech support was giving me the run around. He would never return my calls. I guess another all to him will be a waste of time but I'll give it a shot. The report to the BBB will be sent shortly.
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Hi medic. I am sorry to hear about the problems you are having. Is Vita spa a member of the BBB? If so, you might be able to use them to mediate the problem. I'm new to the spa world, what causes blisters? Is vita rebuilding your tub or just giving you a whole new one? Could you explain exactly what they are they referring to as upgrades? It's interesting that their warranty states a spa of equal value.....not greater value! If it's a spa of equal value, you shouldn't have to pay the $3,500. I think it's bad enough you have to pay to return the old spa and get a new one delivered.
I believe that blisters are caused by the mold not being cleaned and prepped properly prior to building the tub. Vita has not said anything about wanting the old tub. They just built the new one and shipped it out with a $3500 bill. I'm not sure if they are a member of the BBB or not. I'm not sure how to find out but I'll be looking into that. The only "upgrade" they stated was to the computer circuitry controlling the tub. Otherwise, it will be exactly the same. Also, the dealer hasn't even mentioned the option of having the new one delivered. Their quote was " Let us know if/when you are picking the spa up so we can have a forklift on hand." So it looks like if I do decide to go with the new one, I have to figure out a way to pick it up.This dealer isn't too excited to help me out since I didn't buy my first tub from them. This is why I'm at such a loss at what to do.
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Hello all,
I am truely sorry that my first post here has to be bad and I will try to keep it as short as possible, but I feel that any potential buyer needs to know what I am currently going through.
I purchased a 2004 Vita Cabaret in 8/04. For the first two years, the tub was great. Then, I started having issues with the tub which were all under warranty. In the middle of having repairs done, my dealer went belly up and nothing was fixed. (Radio, secondary control board) This last May, the circulation pump started making noise and I was due to change the water in the tub, so I drained it only to find more than 50 blisters in the acrylic. Up till now, I had been unable to find a Vita dealer anywhere close to me and just dealt with the initial issues. Once I discovered the blisters, I contacted Vita (DM Industries) directly about all the issues I have with the tub, and lack of dealer support. I started dealing with their tech support who initially said everything would be taken care of. Numerous phone calls later (about 6 weeks worth) Vita sent a dealer from quite a distance away to look at my tub. This cost just under $200 for "drive time" and the dealer took one look at the tub (blisters) and said he was going to recommend to Vita to replace the tub since he had never seen so many blisters in the acrylic. About two weeks later I contacted Vita's tech support after not hearing from them and they stated that my tub would be replaced. This was in July. I was promised a tub in about 2 weeks. Well, that two weeks turned into about 14 weeks after numerous excuses why the tub couldn't be built. Two weeks ago I called Vita again and they said the tub was done but that it was going to cost me $3500.00 for "upgrades" to this new tub. (circuitry) I stated this was unacceptable and that no where does my warranty state that I would have to pay for "upgrades". Last week I spoke with Vita again and they stated that my tub was being shipped to the dealer that looked at my broken tub and nothing more was said about the $3500.00. Yesterday, the dealer called and said that the tub was in but there is a $3500.00 charge that they were billed to their account. They said that if I don't want the tub, they'll sell it. Vita says this is the deal and that's that. I have until Monday to let the dealer know what I want to do.
I am so upset I could spit nails!! The girl from the dealership said "But you're getting a $10,000.00 tub for $3500.00" Sure, but I already paid $8000.00 for this broke POS so it's actually costing me $11,500.00 for a $10,000.00 tub!!
Any suggestions on what to do?? I am at a loss.. It's not like I can just go drop $3500 without a blink. I am at a complete loss at this point but I wanted to let anyone looking at Vita Spas what kind of help they will get from them.
Thank you for letting me vent.
Bill Brock
Moving A Hot Tub?
in Portable Hot Tubs & Spas
Posted
Herding cats.... That's funny!!!!