The REAL Truth

I had my first pool built by Malins Pools Construction in 2004 after I completed my research and compared several pool builders in the Inland Empire. I did research on Malins and on those involved within the business. When I performed an internet search I did find out Curtis Malins had a conviction against him with respect to his own pool construction company. Upon a personal visitation to their construction office I learned he was working there under his fathers supervision. I did not find this to be a problem as I have learned in my life every family has a black sheep who goes off course. I have also personally known several black sheep who have gone awry and have straightened their lives out and went on to live productive legal lives. It wasn't my place to lay judgement against someone I didn't personally know and I truly liked the product they were trying to sell me. My sales rep was very professional and returned my calls in a timely manner. I found the staff working in the office helpful and courteous. The work crews who visited my home to work was always respectful of me and my family. I was actually in awe that each day someone worked on my job that my yard was left clean. They always used English when I talked to them and when they were working on my job and were talking amongst themselves. In regards to the sub contractors assigned to my job I was fortunate to have Gutierrez Grading out of Chino, steel crews were in house from Malins Pools Construction along with the plumbers and electricians, Woody Douglas Gunite out of Claremont, D.C.E. Concrete Company out of Claremont, Capital Wrought Iron out of Ontario and Jeff Kerber Pool Plastering out of Ontario. I am in the tract lending business and I know that when subs are not paid in a timely manner they do not hesitate in putting liens on the consumers residence. I never had any liens filed against my property. Believe me, I repeatedly check this against my property until the job was completed and continued to check for six months after completion. This further strenghthened the reputation of Malins Pools Construction. When it came to the end of construction, the start up crew was an in house crew from Malins Pools Construction. The knowledge they shared with me and my family made us so comfortable using all the equipment and any time I had a problem or question (even after hours) I received a pleasant, professional return call. All of my problems were addressed within an expected time frame. With this wonderful experience, when I purchased another home in 2006 I went back to Malins Pools Construction and had them build me my second pool. That experience was better than the first and I was thrilled with the cost charged to me even when the prices for construction materials were rising. The second pool I had built Curtis was the lead person on my job and he handled everything professionally. His subs were fantastic and I was lucky to have the same ones for this pool. However, my sister had a pool built in Apple Valley by Custom Mojave Pools. Which is owned and operated by Bobby Malins and if I have learned this correctly he at one time worked for Malins Pools Construction. Her and her family had a wonderful sales rep who did a wonderful job at selling her the pool. When it came time for construction to start, it didn't and when it finally did it was a nightmare for her. The crews who came to her house would leave their lunch trash in her yard and didn't find it necessary to clean up the street in front of her home before they left when they made a mess out there. Her neighbors were upset and reported it to Code Enforcement. That was just the beginning of her problems. She could never get a return phone call and when she did they were short, rude and didn't want to give her the time of day. I could go on and write a novel of the terrible experience she had with them. I would have thought they would have learned something from Bill Malins in how to treat their customers and provide a fantastic product that they could be proud of. To finish her story, the pool to this day has not lived up to her dreams. I am happy to say I am still loving my pool and the enjoyment it has provided my family. I would recommend Curtis Malins and Malins Pools Construction to everyone I know and even those I hear on the street that say they are thinking of getting a pool and thru the busines that I am in.

Did you every get a pool built? I hope you decided to go with Malins Pools Construction. I had a wonderful experience with them. I would love to hear from you.