Leaderboard

Not unbiased Commission sales teams. Their job is to get as much money out of you as they can. The more they get the more they make. 2 customers can buy tubs 20 mins apart and one might pay 2K more because they didn't have a negotiation plan before going in. Of you are buying in this environment I tell folks to never sign on the first day in. They will try and find your price breaking point and hold there when they think you will buy that day. Walk away. Leave your contact info and a good sales person will contact you in a day or 2 with a better price and or package asking how they can earn your business. Go home think about it. If it still feels right the next day and you have done your homework you will feel much better about the purchase going forward. In larger stores the day you meet the sale person and they are your best friend is likely the last time you ever deal with them. From that day or you are likely dealing with Customer Service or a 3rd party service provider. Set a budget and stay within it regardless of how good of a "deal" it is. Know all your "other" costs... Electrical, Base pad... before you set budget and shop. Most dealers will include the delivery, step, cover lifter and start up chemicals. All things you will need and cost money. They will try to play this into the sales pitch with over inflated prices to make you feel you are getting a better deal. "Today Only"... "Scratch and dent" "last one" are all pressure sales tactics. If they offer you a deal today it will be there tomorrow. Research the Dealer as much as you do Price, Manufacturer and model of spa. Do they have in house service or do they use a 3rd party service provider. Research the Manufacturer. Sometimes you have to dig deep to get the real story. Warranty.. Know what the warranty is and covers and for how long. Most Warranties are pro rated and by the second year you are paying 50% of parts and labour. Some components might only be covered for the first year. Lights, stereos, ozone... Most manufacturers will cover the dealer for parts and time on site based on a preset amount but manufacturers don't cover travel time to and from your location so most dealers will charge a "Trip Fee" that can run as high as $200+ per visit. Make sure you know before you buy because they likely won't tell you unless you ask. Where are you located?