toady

Hello Michelle I ordered a a Manhatten spa from Spa Serve also trading as Trade Price Hot Tubs also trading as American Spa Inc. On another forum there are 25 complaints about this company. I am trying to get my money back because I ordered the spa in August and am still awaiting delivery. When did you get yours? Margaret Hi, We to ordered a hot tub from Trade Price Group. Luckily we did get this delivered in April 2008 however there are many parts missing and damaged and it was not what they said it was. Since then the heater has broken and now it is not working at all. So we have a hot tub which has been paid for and not working!! Spa Serve are not interested and therefore more money has to be spent now to repair it. Something has to be done to close this company down!!!!! So we are 6 months on and nothing from them They are happy to take the money and run and have no dealings with you. Michelle Hi Michelle, We have had similar problems ordered spa in January turned up in May called engineer out next day to sort them out He finally arrived on 16 October after threatening legal action. Had to empty tub for fourth time, springs had rusted solid. He tried to dig the springs out with a screwdriver didn't have the right tool. Had to pay £75 for him to come out. He didn't have a replacement DVD player, we wrote and told them it was broken and to have one to hand. Also no cover lifter, we are still waiting for that bit of the order. As to the white cracking and blistering and the dials have gone white we were told this happens because we use the ozonator with to cover on. This was not in the instructions or in the verbal instructions given on installation. It's a load of rubbish anyway, we have had a tub before this one for seven years and this never happened. In fact it looked better at seven years than this one does after six months. Also the outer casing which we ordered and it turned up green and now gone a normal looking brown. We are very unhappy and would like to know if anyone would swap information with us so we can build a better case. You can private message me on this site quite securely. I know of at least two members who have contacted me direct. Good luck with your tub. Keep in touch

Hi there. Just to let you know the Company trades as Spa Serve, Trade price hot tubs, and American Spa Inc. If you go to www.reviewcentre.com you will see just how many people are not satisfied. Non delivery, no after sales service. I ordered my tub in January 08 it arrived 8 May (14 weeks) but at least I was one of the "lucky" ones lots of people have yet to receive theirs. I have requested a call out as we have had problems since day one. After many phone calls, letters cancelled dates we are hopefully ,after threatening legal action, having an engineer out by the end of week, 17 Oct. This was only after being told we had to pay £75 upfront before he would come out. Check your contract, if you get one, it does say each call out will cost this much but it is just another con. We believe our problems is from poor quality and lack of service. I wish you luck but don't hold your breath I don't know if it is possible to do private e-mail but if you know how without broadcasting our addresses to the whole world I would like to get in touch

Hello Michelle I ordered a a Manhatten spa from Spa Serve also trading as Trade Price Hot Tubs also trading as American Spa Inc. On another forum there are 25 complaints about this company. I am trying to get my money back because I ordered the spa in August and am still awaiting delivery. When did you get yours? Margaret Hi margaret I'm new to this site and wondered if you had received your spa from Spa Serve yet. I ordered mine in January 08 it finally arrived in May. Day after delivery had to call for an engineer to come and visit. It's now October and I'm still waiting. Would be interested to hear other people's experience's and the name of the other forum. Thanks