OxfordComma942 Posted March 3, 2016 Report Share Posted March 3, 2016 Hi, all. My wife and I have researched hot tubs and done some wet tests, and I think we're ready to buy. The only Hot Springs dealer in our city has a good reputation for service after the sale and is having a sale through Sunday. I just want to be sure we're getting a good deal before we leap, and I've learned a ton from you all while lurking. We were offered a new Envoy (not the NXT) for $13,631. Offer includes cover, cover lift, upgraded steps, starter chemicals, delivery, and tax. And he'll knock off another $681 if we opt not to finance any of it. Good deal? We don't have local dealers for Marquis or Dimension 1, and we're not fans of the Bull Frog jet packs. If we pass on this deal, the only other brands I've seen locally are Sundance and Artesian. Any advice is appreciated! Quote Link to comment Share on other sites More sharing options...
AZChillin' Posted March 19, 2016 Report Share Posted March 19, 2016 That quote is probably reasonable for what you've been promised. But if you are considering a Hot Springs spa, beware. The quality is suspect and the service is really poor. We bought an Aria model about 15 months ago believing that Hot Springs had better quality and a great warranty. This spring, our spa started leaking underneath the spa. We had a light but steady stream of water running, and it didn't appear that anything was leaking inside the motor/pump compartment. It took about 3 weeks for get someone out to look at it, several more days for them to come back and put it up on blocks, put blue dye in it to try and trace the leak. Then several more days to come back, dig into the foam underneath, only to discover that the leak probably really was coming from the motor/pump compartment. At this point, we could now see water in the compartment, and the diagnosis was that the pump seal leaked. The after replacing a pump, the spa is leaking less, and the new diagnosis is that the heater is leaking. We've now been waiting two weeks for a heater to be ordered (geez, I thought trucks ran from California to Arizona over night). The technician left our filters out in the elements, and our spa door off leaving the motor compartment exposed as well; we haven't seen him for weeks. So, long story short, we've not had use of our "new" spa for over two months of "prime spa time" in Arizona this spring. Turns out that the company providing the warranty service is independent and not connected with the factory. Apparently they are not accountable to anyone (least of all us) and if there is any communication about next steps, ordering a heater, and next service visit, anything at all, we have to initiate it and stay after them. A warranty is worthless with this kind of service. Hot Springs is supposed to be one of the better products out there. It's not been our experience at all and the warranty experience really sucks. Good luck. Quote Link to comment Share on other sites More sharing options...
Brian VT Posted March 21, 2016 Report Share Posted March 21, 2016 I have a 1999 Hot Springs Sovereign. It is really well made has been fantastic. It has been very easy to obtain and replace the parts that have worn out over the years, even though this tub is over 25 years old. I wouldn't hesitate to buy another Hot Springs product. Quote Link to comment Share on other sites More sharing options...
Dr. Spa Posted March 21, 2016 Report Share Posted March 21, 2016 2016 - 1999 = 25? Quote Link to comment Share on other sites More sharing options...
Brian VT Posted March 21, 2016 Report Share Posted March 21, 2016 Doh! Sorry. Over 15 yrs. old. Quote Link to comment Share on other sites More sharing options...
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