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Showing results for tags 'warranty'.
I am having an issue and I'm hoping some water chemistry experts can chime in..., that at first I thought might have been white mold (even though it was a new spa), but tested and wasn't... resigned to it being hard water calcium flakes because I have been having white flakes floating all over the water that persists after water changes and a flush. But, after a recent water change I discovered that it isn't hard water, but in fact sealant used around the jets housing, lights, filter compartment, etc. that is crumbling. My spa also trips the breaker daily and i think this sealant, which is all in the plumbing, is causing the trips. I made a video so you can see what I'm talking about... The dealer is claiming chemical abuse of bromine and will not honor the warranty. My water chemistry is well maintained and always within range... my sanitizer is never too high and I've never done a super chlorination, yet they recommend one for this issue. Dealers I have spoken with have never seen the sealant come off like this and completely clog the plumbing as mine has. I'm wondering if someone can tell me if this is possible and how much bromine would really have to be used to cause something like this as they are saying it's a bromine issue. Even after shock, my levels only go up to around 10 at the highest then come back down to 3-4. I don't know what sealant they are using that a sanitizer at that level can destroy. Plus, they are also asking me to have the sealant (they are calling "white powder") tested and give them a chemical analysis of it. Crazy! Here's the video:
Has anyone had any problems with their spa pillows on 2016 Bullfrog Spa. We purchased our brand new and everything was fine until this spring when we noticed bubbling occurring on the majority of the spa pillows. When I contacted Bullfrog they said it is not under warranty and that the cause was from the pillow being in the "Gas Zone". OK Where else is the spa pillow supposed to be if not in the "Gas Zone". We use quality chemicals from Leisure Time and we have never over chlorinated our spa. So I am stuck with buying new Spa pillows after 1 years worth of use and I have no knowledge as to what to do from stopping it from happening again. So hopefully someone knows how to rebuild or recoat the old Spa Pillow. Please let me know your thoughts.
We are in the midst of researching hot tubs. We found a 'scratch & dent' 6 person tub at a Royal Spa that fits us well but is $9,950. We both really liked that the sales person was extremely knowledgeable, patient, and not salesy. And they are only half hour from our house in case we need to have service. However, we then discovered Bullfrog. After sitting in the A7 (not a wet test, at that time) my husband felt that it was the most comfortable (he's 6'2") and there was plenty leg room, which is a struggle with most tubs for him. We don't really need one that large so I called the closest place to us (that's an hour and fifteen minutes from our house) and that is having a sale & got quoted on an A6 at $8,500. For the $1000 price savings I would DEFINITELY prefer the Bullfrog. HOWEVER, two things I wanted to ask. I noticed that the Bullfrog only offers a 1yr warranty on its ozonator and the replacement cost is around $600!!! Yikes. Does anyone know WHY these things go out so frequently? Also, I read that some think you don't need it if you don't mind using more chemicals. How much should I expect to be spending on chemicals IF the ozonator is actually working vs is not working? Secondly, am I getting in bed with the wrong dealer here by choosing someone who is 1hr 15min from my house? The dealer said they WILL service the tub but they also want to charge me $250 for delivery since it's so far. Hm. Gives me a bit of a pause. Would really love to know your thoughts & opinions! If the quality & reliability of the tub is truly amazing then maybe the distance of the dealer for servicing is not a big deal and I should just take that risk to have a Cadillac of the industry? In my research, it seem that they are the only manufacturer who includes labor as part of the warranty coverage so that gives me a little bit more comfort. However, I have not inquired yet whether they would charge me for labor like they are for delivery...I'm planning to do that when I go in person to do a wet test in a couple days. So, PLEASE share your thoughts on & experiences with Bullfrog Spas. MUCH THANKS!!!
Please help!! We are having a spa added to our existing pool so the contractor cut out about a four foot section of our pool in order to extend the spa into the pool. As the gunite people poured the spa and the wall into the pool, it collapsed at the bottom into the pool. Has anyone ever seen this before? We are trying to figure out if they fix it, will it eventually crack and should we demand for them to totally pour it again or try to get a longer warranty? Thanks.....Any advice will be greatly appreciated.