DianaL

Beware of the warranty company that Aqua living factory outlets uses, which is called LPI. They are terrible. I have had my spa for 3 years and was told I have a 5 year warranty on the shell, (which is warped now and they won't cover it) 5 year on the major components (the display panel is foggy like it has water in it and they won't cover it) and 10 years on the structure. When I called today because I have two of the mushroom waterfalls that have literally melted and there is now sticky goo all over, they told me that my warranty is pro rated and they won't do anything about it because I live in Arizona and I didn't put an extra cover over the hot tub. Just the factory cover it came with. Had I known that was a requirement to have a hot tub in AZ I probably would not have spent $7000 on it. Also no where in my paperwork is there mention of pro rating the warranty. Long story short: They will argue endlessly with you and cover NOTHING. STAY AWAY! I would not buy from Aqua living ever again. Their product is crap. My hot tub now looks like it's 10 years old and it's only 3.