I got a hold of the owners manual and your right its no help lol I want to find the model number and serial since the tag is off when we bought it. I know its a 2003 but since its 2 aftermarket pumps 5hp and I want to find new jets some dont work or even turn to open up thats if they are closed idk cant get anything to come out of them. only 2 jets out of 6 around the foot area (small silver ones) work. will not turn. There's nothing in the manual that I can order parts like new jets and stuff. the left gate valve is closed because the [ump started to leak n my husband thought to close it to stop it for the time being so water doesn't flood us again. I just want to find out what the model and serial number so i can get parts for it. the jets may need replacing, if nothing is coming out of them when they are open and on. 2 of the bigger jets fall out when the pumps are turned on. also need filters, its a very long filter. dont know what size to look for. theres no size on it. thats why if i had what kind of hot tub it is i can just search parts for it. i hope this makes sense. sorry its a bit chaotic in my house at the moment. oh our display showed 105 degrees when it goes up to 104 degrees lol yeah i was in it for 7 min before i felt sick to my stomach since it was already 80 something outside .. i wanted to use it so bad i hate waiting. Thank you for responding much appreciated . Jennifer