cdt

We bought our Caldera Tahitian from Basement and Backyards April of 2020 for almost $10K. I wanted a cheaper spa but my husband wanted to spend more on a tub that would "not require much maintenance", little did we know that nothing would work correctly on this tub. We were excited about the healthier salt water system but unfortunately this spa's salt water system never worked despite dumping the water over 6 times and buying and installing at least 4 salt water cartridges. When we call Caldera they send us to the vendor. We seem to have issues from the beginning, upon delivery of the tub we were told that the installers would know if the tub needed to be leveled. The installers broke my pavers and told us no need to level the tub. When the owner Derrick came out to get the tub/salt water up and running he told us we needed get the installers to come back and level the tub some of the jets were not underwater. Over the next couple months we could not get the salt system to work correctly, Derrick sent out a guy who barely checked the tub and told us "it smells good and looks good so it must be good" however no chlorine would register in the tub without us manually adding. For our anniversary we decided to buy the $600 stereo system since the tub was sold with speakers. My husband spent 2 days on his hands and knees installing and getting other opinions of why the stereo would not work only to find out once Derrick sent his stereo guy out that the speakers were bad and they would need to be replaced at their expense. Once they were installed we could never get the Bluetooth to connect to the phones so we could listen to music in the spa. We are now 9 months in and we have never gotten the salt system to work, the tub foams every time we use it and stereo still won't connect. This tub would be great if it worked right but continues to disappoint.