huttopotamus

Spa tech came out earlier today and replaced the control board, problem solved. Finally got to soak in my tub earlier this evening!!! Seemed to heat up quickly from what I have heard as well. It went from 85 deg. to 104 deg. in a little over 3 hours. I have mixed feelings on the tub. I was disappointed it didn't work right away, but very happy now I am able to use it.

Looks like my first post got deleted. The last time I checked it, things were getting ugly between some other members. For the sake of people that may be interested in the topic at hand, please find another post to yell back and forth at each other. -Original post that started it all: "This is an interesting post, I have an example to add to it. I just received my hot tub last Thursday that I ordered from Costco about three weeks ago. On Friday I had the electrical wiring ran to my tub. By Friday night I was hoping the thing would be on it's way to 104 degrees, but wouldn't you know it, my tub had a problem. I realized that something like this could happen when I ordered it from Costco, but really didn't give it much thought. Hopefully Keys Backyard can respond promptly and resolve the issue. I did save almost $3K over buying from a local dealer, looks like you do get what you pay for? Hopefully I don't regret my decision. Good thing I have the option to just return it if things get ugly." -Friday July 13th: Power run to hot tub, turned on breaker and nothing on the display and nothing responding on the tub. Too late at night to call tech support, so I wait until Monday July 16th. -Monday July 16th: I call Keys Backyard at 1:00pm CST. and inform them of the problem. They have me check out some fuses and ensure power is coming into the tub. All checks out, the rep suggests that my control board is and should be replaced by a rep. I was told that a tech would contact me in 24-72 hours to set up an appointment to come out and install the part. -Tuesday July 17th: Fed Ex package arrives with a new control board. No call yet from tech to set up install. -Wednesday July 18th: Nothing, no calls -Thursday July 19th: I called Keys Backyard to find out why a tech has not contacted me yet to set up an appointment to come out. They immediately schedule me in for this Sat. July 21st. -Stand by, I will update this post again on Sat. Remember guys, play nice I don't want to type this all over again.

This conversation is getting a little crazy, if anybody is interested I am going to start a new post with the details regarding my current issue concerning my new Keys Backyard hot tub.

This is an interesting post, I have an example to add to it. I just received my hot tub last Thursday that I ordered from Costco about three weeks ago. On Friday I had the electrical wiring ran to my tub. By Friday night I was hoping the thing would be on it's way to 104 degrees, but wouldn't you know it, my tub had a problem. I realized that something like this could happen when I ordered it from Costco, but really didn't give it much thought. Hopefully Keys Backyard can respond promptly and resolve the issue. I did save almost $3K over buying from a local dealer, looks like you do get what you pay for? Hopefully I don't regret my decision. Good thing I have the option to just return it if things get ugly.

When you say you got a "package" do you mean you have received your hot tub, or a pre hot tub delivery package? I ordered the same tub on 6/14 and hope to have it in 3-4 weeks. Does anybody know if this is the same tub that Keysbackyard has on their website? I am looking for more specs on this tub.