We bought our divine hot tub through Costco about 5 years ago and almost all the jets have flown out. They break apart and fly all over the bottom of our hot tub. Also shortly after we bought it all the pillows came off. When I called to have them replaced I was informed that they don't replace them. We paid a lot of money for this hot tub and it's been falling apart since we bought it. If we would of known that nothing was covered under the warranty then we would of never bought this one. Very disappointed!