navman

Definitely it is broken, the dealer said so when he came over to fix a leak (after the controller fix) advised that a new part needs to be ordered. The fallout happened over the fact that this part is only covered under a two year warranty and costs $100, the dealer wanted me to cover this cost even though it was working and broke under warranty work for which I paid a callout fee for a dealer that lived 3 miles away (dealer denied breaking it and refused to review footage of him breaking it) How do I move forward, I will not be speaking with my local dealer again (there are others within 30 miles) can I get this replaced under warranty directly from Hotsprings citing the warranty work and camera footage of it not working after the tech left. If ordering part directly how easy is this to fit?

I have got my touchscreen controller replaced by my dealer through warranty, I had to pay a $75 call out fee, is this normal under warranty? On top of all that when my dealer replaced the controller, whilst removing the front panel the Hot Spring Logo power lights stopped working, this part needs to be replaced (77291). I have been advised that this is not covered under my warranty and I have to pay for this even though this happened during a warranty repair (i have proof). My relationship with my dealer has broken down due to this, what are my options to get this part replaced,

Good to hear that warranty is for 5 years (my spa is close to 4 years old). In regards to a warranty claim should this be made directly with Hot Spring or directly with my dealer?

My Hot Spring Enovy NXT Remote has water damage and does not respond to touchscreen actions, I have tried re-pairing and re-calibration. How long does the warranty cover the remote / control panel? Also if not covered by warranty what is the cheapest price I can purchase a replacement ? Also are there any other options, such as an app to pair with spa (mine has bluetooth) so that I can control from my phone?

Thank you for all the tips much appreciated., One more question in regards to this bit of advice: If free cl and total cl are the same or zero, you do not need to shock. My test strip only shows FCI (Free Chlorine PPM) or TBR, how do I validate total CL? Also if the results are not the same how much Diclor should you add to shock?

Thanks for the tips; I have filled spa with water, I have ran a test strip, as expected PH and Alkalinity are high.Alkalinity is around 220 to 240 PPM. I have added 8 OZ sodium bisulfate and ran a clean cycle. I will wait 18-20 hours before testing again, once this is desirable I will work on the PH. Once PH and Alkalinity are as desired I will add 4 TSP Diclor and run a clean cycle. Wait 4-6 hours before using the spa at least. I will Maintain with Diclor on a regular basis as per instructions, no need for Oxidiser or Chlorine to be added. Once everything is as desired I will re-introduce the sanitizer, does all that sound good?

Hi there, Many thanks for the quick response . Couple of follow up questions: You have advised to balance the Alkalinity before PH, to be clear use the same substance to reduce Alkalinity and PH, I am assuming if PH needs to be increased it is a different substance that is used to raise Alkalinity? Basically I can use my tub for first few days without adding any chemicals, (once Alkalillity is stable) then I maintain with Dichlor moving forward. Can the Sanitisier cause any skin issues / rash etc?

Hey guys I am needing to refill my 390 gallon tub this weekend, still getting itchy rash next day - it is currently draining and I will refill later today. In order to get this right please provide some guidance what I should add at the start and how to maintain I will then use tests trips to maintain PH and Alkalinity. Once Tub is filled to desired level what should i add out of following and after what duration Nature 2 Spa Sanitizer, was replaced two weeks ago, should be good to continue to use. Chlorine - How much should I add and when? Should I run a clean cycle and if so for how long? Shock - I have MPS Spa Shock and have ordered Dicholor (arrives tomorrow), how much should I add and when ? Clean cycle for how long? Testing I understand that ALK levels need to be 40-120 PPM and PH 7.2 - 7.8, I can use test strips with PH up / down to maintain, any other tips? TBR and FCI I understand these should be 3-5, will my test strips reflect that soon after adding these chemicals? Hard water - what can I do to bring this down? Any other tips would be greatly appreciated.

Hot Springs MPS Spa Shock - (Oxidiser) I added this yesterday two hours after Chlorine. My local spa guy told me to do this. Moving forward I will use Dichlor to maintain, does that sound good?

Hi thanks for the info. I assume you mean Dichlor sanitizing granules, should these be used in conjunction with the nature 2 Spa sanitizer? I have refilled my tub and added Chlorine and an Oxidiser..... moving forward should I only be adding Dichlor on a regular basis?

I have a Hot Springs Envoy NXT tub. The last few years I have been getting itchy / red skin after using the tub, usually noticeable the next day after using the hot tub I use a Nature 2 Spa Sanitizer, last year I used Chlorine, this year I switched to Bromine to isolate the issue. I use a public hot tub and no issues with that or any other hot tub just my tub at home. I have been using Zodiac Cense MPS Spa Hot Tub Shock & Aromatherapy a few times a week, after much investigation I have determined that this is the root cause of my issue. My tub was last drained three months ago, I could do this again if absolutely required, is there anything I could add to bring down the effects of the MPS immediately? Any tips or advice would be greatly appreciated.

I have a 6 month Old Hot Springs Envoy NXT and I am very happy with it, I have some questions regarding cleaning and maintenance. 1. Clean Cycle - How often should you run it and should you run after adding chemicals 2. Chlorine - How often should you add the chlorine cleaning granules 3. Iodizer Moduule - How often should you replace this? 4. Cleaning Materials - Where is the best / chepaest place to buy replacement items from? 5. Drain Water - How often should you drain the water completely? 6. Filters - how often should you typically clean them - I waited until the service light came on before cleaning them.