indisbelief

Aquasun...stay away....all sizzle, no steak. He will show up and be responsive until the money flow stops (imo). Once you have questions or issues, it was always a subcontractors fault and Jeff will resolve it. Until he leaves, then nothing. Call, recording, call, recording, call, get someone...they are courteous and friendly and inform you they will tell Jeff or Jeff needs to take care of it.....silence.....wash, rinse, repeat the process. We have been doing this for over a year, and I am finally turning to blogs....that is the only outlet since we never hear from Jeff.

Agree with Fandango (to a point). Aquasun renovated our pool, which we were generally please with.....until. Until we had questions, until there was warranty work, until we needed Jeff and it wouldn't come with a big enough check for Jeff. Totally unresponsive to calls and questions.....

The absolute worst in communication and follow up. Invariably, there are questions/issues with a project of this nature (pool and spa). When you get Jeff in person, it was always a subs fault, but he will fix it! When he leaves, you never hear from him. If you are lucky enough to get one of his staff (who are courtesy and friendly), they always need to talk to Jeff or will tell Jeff....again, this is where the trail runs cold. However, they always call and show up for opening and closing (as long as you have a check for them). STAY AWAY......Jeff does not understand that communicating and responding to customers is part of the business.