amlynch

Good Afternoon everyone I guess I'm feeling everyone's pain about dealing with Wilkes/Gibraltar. Our 15' X 24' Genesis pool collapsed last week!! On the side farthest from the wooden deck, the corner collapsed and took down the side of the pool. The original owners of the house had the pool put in 1999, and has remained on the property. It was properly filled and we were in the process of opening it for spring. Woke up one day to find the corner blown out and water drained. I don't think i'ts under warranty since I'm not the original owner. I know Gibraltar installs these Wilkes pools so I'm wondering who to contact. The pool really shouldn't be collapsing after 15 years, regardless of wear and tear. I'm sure each of these companies are going to say the other is responsible, so I might just file a complaint with the BBB. Any suggestions?

Good Afternoon everyone I guess I'm feeling everyone's pain about dealing with Wilkes/Gibraltar. Our 15' X 24' Genesis pool collapsed last week!! On the side farthest from the wooden deck, the corner collapsed and took down the side of the pool. The original owners of the house had the pool put in 1999, and has remained on the property. It was properly filled and we were in the process of opening it for spring. Woke up one day to find the corner blown out and water drained. I don't think i'ts under warranty since I'm not the original owner. I know Gibraltar installs these Wilkes pools so I'm wondering who to contact. The pool really shouldn't be collapsing after 15 years, regardless of wear and tear. I'm sure each of these companies are going to say the other is responsible, so I might just file a complaint with the BBB. Any suggestions? P.S. I wish I could upload some pics of the damage for reference, but I don't think this has the capability