I had a guy hook mine up yesterday. He charged me $400 for labor and parts. I was in the process of putting 12" of water in the spa to flush out the anti-freeze per the instructions, when to my not so much surprise, Murphy's Law visited me once again. I had a leak. Looks like the main pipe was cracked. Now I've never put water in the spa and have never even got to use it. I bought it new 1 1/2 years ago, and I know people are going to tell me I'm stupid (and maybe I am). But someone from Strong told me that as long as I didn't put water in it, I should be fine for the pipes not freezing. I had so many projects going on at once, that by the time I was ready to have it hooked up, I was out of funds and had to wait. Now wondering if they are going to put their top customer support (as advertised) to work for me, or if they will hose me. I know from now on, I'm not buying ANYTHING ahead of time, until I know I will be able to complete the project right away.