The test strips showed Tbr 20+, FCL 10+, Alk 80, pH 7.4, Hard 50. It doesn't test for cyanuric acid as I thought since it was a covered hot tub we didn't need to worry about this.
They came and replaced the inside box (controller) under warranty so we'll see how it goes now.
The Taylor kit is an older one where I just replace the 2 chemicals annually.
Normally I get water tested by local pool place monthly and use my Taylor kit weekly for ph and cl levels and test strips for other stuff which I realize are not reliable but since I get it all tested monthly I'm just using them for insurance.
In my pool, the pH is always near impossible to maintain low. I get the level to 7.2 and within a week back to 7.8-8.0+ so we constantly are adding muriatic acid or dry acid to lower pH. I'm also having issues with upon opening this year seeing a concrete like substance in areas on the pool bottom. It looks like it's slowly dissolving. In winter water is dropped to half full to close so we don't maintain the ph but could that be what's causing the concrete like hard spots this year? We have very soft water in the area. My biggest chemical costs for the pool are dry acid or muriatic acid (note, I did find I had better luck with dry acid), calcium hardness, cyanuric acid, chlor brite/bleach, and salt. Every hard rain the pool needs to be drained (I wish I thought to have some overflow relief) and hardness, muriatic acid need to be added......