allstar1975

Yes BaquaSpa is working fine for around 400-500 of our users. Remember BaquaSpa is not Baquacil (different concentration levals). LOL that left a funny picture in my mind. Thanks for the laugh Flibott. I want this to end and come to a resolution other than refunding and taking back the spa. We will not take the spa back. Im done posting about this situation.

Funny you ask...I am new to the forum and got on here to see what is going on. I happen to be part of the dealership here. I have been in the industry for over 7 years and been with this dealership running 3 months. As I was reading some of the topics I knew exactly who this person was by reading his RANT! The facts have been horribly misrepresented by Atali. He has complained to the BBB and upon receiving our documented information nothing has come of it. He is just very disgruntled is all. I hope to appease him and make things better; all I ask is he complies with what we have asked of him and everything would be fine.

It is from my understanding that the dealer and the manufacturer have made numerous attempts to fix the problem with Atali's jets. The dealer did sell BaquaSpa product at time of delivery but according to documentation and email Atali mentions a few times using Baqacil, not baquaspa. Yes it is a biguinide but Baqacil is used for pools and is a much higher concentration than BaquaSpa. The dealer does not carry Baquacil so it may be safe to assume Atali is purchasing Baquacil from another source or online. I cant think of any other way that Atali would know about Baquacil unless he is using it as the dealer does not even carry the Baquacil product. From my understanding Atali has yet to switch chemicals as requested by the dealer and manufacturer. Many of the people owning arctic spas are using Baquaspa with no problems what so ever. The chemical analysis provided by Atali are not even accurate. I have seen the printouts and his shock readings consistently are above 70-80 PPMS while the bigunide readings are extremely high. I am in the process of scanning these tests to post as an attachment. So for the record, the jets have been offered to be replaced on the contingency the chemicals are to be switched. The chemicals will be swapped out for bromine. The offer still stands; the dealer would love to resolve the issue! Allstar1975