I purchased the The Legend from Platinum Hot Tub Spa at Costco about two months ago. I give it 5-stars. Of course they didn't deliver it but I hired someone that normally sets up hot tubs. I found this persons name from another hot tub dealer. He charged me $200 to drive it about 15 miles, but he had two other men with him. Best part was he had a trailer specially built for hot tubs, laid it on its side, drove it to our house, and unhooked the trailer and they pulled it around to the back of the house. It was well worth the $200. He also offered to do the wiring, but I said no thanks when he asked me if I wanted to "purchase an electrical permit." I hired a professional electrician, and of course like all projects we take on, the panel and the hot tub was the farthest two points from each other. The electrician was awesome, did the work and even installed a separate post to attach the pull in and another electrical outlet for future lights, etc.
The hot tub is great. Filled it up, got the chemicals and everything is going great. This hot tub includes a radio/mp3/cd player which we really haven't listened too much, but the speakers are great. We did get the paper print out for installing the tub, the radio/mp3/cd booklet, and a one page sheet for the cover. Personally, the page for the cover was the most confusing as the pictures were not clear. A couple of arrows pointing here and there are not very helpful. But we're smart people, we finally figured it out.
We did have to call the manufacturer/dealer for a couple of things. We didn't get the locks for the cover, they sent them to us promptly and even called to tell us they were shipped. We did call regarding questions we had about the cycles, they weren't terrible helpful, but again we figured it out. I also called them regarding a couple of "dig marks" on the seats, nothing hugh but they wanted to send a repair person out immediately. Unfortunately the tub is full of water and it would have to be empty for them to repair it. I'll call them back in March when I empty it. The manufacturer/dealer was great on the phone and very helpful in fulfilling our needs.
One thing I was really surprised at we that we received a telephone call from Costco asking us if we were having any problems with our hot tub freezing as here in the northwest apparently there were some complaints about insulation and cold weather. Since we had just purchased it and had just filled it up with water, I didn't have any comments. But I certainly appreciated the call from Costco. It's nice to know some stores still consider customer service.
The hot tub is great. It's got more jets than we'll ever use. Each seat is just a little different in the way the jets are placed. Each jet can be manually turned on or off which is a real treat. The waterfall feature isn't something we use. We all the jets are turned out, the water is really moving. I also like that fact that it has two filters, makes me feel all warm and fuzzy. Like I said, I give this hot tub 5-stars and I'm thrilled with our purchase.
I purchased the The Legend from Platinum Hot Tub Spa at Costco about two months ago. I give it 5-stars. Of course they didn't deliver it but I hired someone that normally sets up hot tubs. I found this persons name from another hot tub dealer. He charged me $200 to drive it about 15 miles, but he had two other men with him. Best part was he had a trailer specially built for hot tubs, laid it on its side, drove it to our house, and unhooked the trailer and they pulled it around to the back of the house. It was well worth the $200. He also offered to do the wiring, but I said no thanks when he asked me if I wanted to "purchase an electrical permit." I hired a professional electrician, and of course like all projects we take on, the panel and the hot tub was the farthest two points from each other. The electrician was awesome, did the work and even installed a separate post to attach the pull in and another electrical outlet for future lights, etc.
The hot tub is great. Filled it up, got the chemicals and everything is going great. This hot tub includes a radio/mp3/cd player which we really haven't listened too much, but the speakers are great. We did get the paper print out for installing the tub, the radio/mp3/cd booklet, and a one page sheet for the cover. Personally, the page for the cover was the most confusing as the pictures were not clear. A couple of arrows pointing here and there are not very helpful. But we're smart people, we finally figured it out.
We did have to call the manufacturer/dealer for a couple of things. We didn't get the locks for the cover, they sent them to us promptly and even called to tell us they were shipped. We did call regarding questions we had about the cycles, they weren't terrible helpful, but again we figured it out. I also called them regarding a couple of "dig marks" on the seats, nothing hugh but they wanted to send a repair person out immediately. Unfortunately the tub is full of water and it would have to be empty for them to repair it. I'll call them back in March when I empty it. The manufacturer/dealer was great on the phone and very helpful in fulfilling our needs.
One thing I was really surprised at we that we received a telephone call from Costco asking us if we were having any problems with our hot tub freezing as here in the northwest apparently there were some complaints about insulation and cold weather. Since we had just purchased it and had just filled it up with water, I didn't have any comments. But I certainly appreciated the call from Costco. It's nice to know some stores still consider customer service.
The hot tub is great. It's got more jets than we'll ever use. Each seat is just a little different in the way the jets are placed. Each jet can be manually turned on or off which is a real treat. The waterfall feature isn't something we use. We all the jets are turned out, the water is really moving. I also like that fact that it has two filters, makes me feel all warm and fuzzy. Like I said, I give this hot tub 5-stars and I'm thrilled with our purchase.
