I've been reading through the Dimension One posts....this EXACT post has come up on several threads....VERY SAD that you would take the time to jump around to bad mouth a company but not take the extra 10 seconds to change what you write....IF THIS POST IS TRUE it sounds more like a dealer issue then a spa issue, contact Dimension One directly, they are fantastic, easy to work with and most of all they go ABOVE AND BEYOND what they have to...it would be easy for a company clear across the country (or world or whatever your location) to "shrug off responsibility" but I have never seen it from this company (and TRUST me after this long in the industry I could tell you some stories)!!!