No..
We ordered a pool, got it within the time frame they said it would arrive, and when we had questions they were answered right away. Nothing but a good experience. I looked at their BBB rating and saw that it was all because of non response. I did ask them about this, and they said they do not respond to BBB. This worried me at first, but I did some research and was suprised to find that the BBB is a for profit corporation that takes money from people it gives ratings to. Very fishy. I heard of one really bad pool company that has an A rating.
In the end I got a good pool, good service and I am very happy with it.
