Marita

We have a 2009 Hot Spring Envoy that we are trying to sell. We were very happy with it, but after finally getting it back up and running after what was supposed to be an easy repair for a small crack in the shell by the control panel, 9 months later, we are no longer willing to deal with the dealership. They are not only incompetent, but flat out lied to us during the whole repair process. With the help of a very nice rep and a tech at Watkins, my husband was able to troubleshoot and repair himself, so it is ready to go to a new home. It wasn't set up initially until July of 2010. Any idea what would be a reasonable price to ask for it? Thanks for your help! Marita

Dealer is sending us a new heater board. Hubby refuses to do ANYthing to the tub anymore, as he is sick and tired of dealing with incompetent people (his words), so I called a certified electrician who lives here. He will switch the board out for us and we can only hope that will fix the problem. Thing is, the hot tub was at the dealer getting a bunch of work done, and there was a brand new heater installed last year. There should be NO reason that the heater doesn't work now. They are telling us that it did work when they tested it, but I'm inclined to think that they're lying, since another girl had told my husband that they don't have the time to fill each tub that comes in for repair. This is the last thing we'll be doing because if this heater board doesn't fix it, they would want to send a technician out for testing. No telling if they would find the problem in a day or not, and unfortunately we don't have an unlimited money supply to keep paying them $400.00 each time they come out... Instead of taking the tub to the dump, though, I think I might try to sell it, even if just for a minimal amount. Now I have to do research on that subject... I spoke with Ben from Watkins, there isn't a thing that they can do for us, just as I had thought. I think they should rethink their contracts with dealers who sell their tubs. Charging

We live more than 100 miles from the dealer and we knew we'd have to pay mileage after the first year, but we had NO idea they would charge us when they sent the tub back to us not in proper working condition and having to come back out. According to the Sundance Dealer, who is closer to us, that is very poor customer service, which I agree on, needless to say. The manager told me that they replaced the heater, but not the board, so they could send it to us and have my husband replace it. If that's not the problem, though, we'd have to pay the mileage for a technician to come out. I am very frustrated with this. You would think that there would be better customer service for a product that cost more than 10 grand...:-( We have no one in the area that can safely work on hot tubs, according to the Sundance dealer, so we are literally OUT THERE!

We have been through the "wringer" with our hot tub since last September. It's a long story, I will make it as short as possible. We have a Hot Spring Envoy, bought in 2010, set up in July of 2011. Last September we noticed a small crack near the control, so we had it taken to the dealer (they charge us almost $400.00 each time they come out, although it's still under warranty). They didn't even look at it for a couple of months, but when they finally did, they found other issues with it as well, all covered under warranty. They replaced 2 motors and put a brand new heater in it as well. We got the tub back in February or March, I can't even remember now, but hadn't been able to set it back up until a couple of days ago. Hot tub is full of cold water and when we turn it on now, the control says that it's 115 degrees and heater won't come on. We already called the dealer, they wanted my husband to take the circuit board out and see whether it had burn marks on it. Hubby is extremely frustrated with them and won't even talk to them anymore. He is ready to drain the tub and take it to the dump. YIKES!!! Needless to say, I want to get this resolved. I feel that the dealer should send a technician out and do some testing WITHOUT charging us $400.00 to do so, since they sent it back to us defect. Am I wrong? I have a call into the service dept. manager, but am afraid they won't go for that. Can any of you give me advice on how to handle this issue?

I'm new here, and I hope I'm not out of line posting already, but I need an answer pretty quickly, if possible. Googling alone didn't help, unfortunately. We found a 2008 Sundance Marin at our local dealer that has been in the showroom all this time, never been any water in it, so it's practically still brand new. The gal told us that it originally sold for 8700.00, but now they just want to move it, and are selling it for 7999.00. I was wondering if that sounds like a good price or not. I am questioning this dealer as far as pricing goes because they also sell the EZ Pads, 4 of them, for $575.00. I just looked up EZ Pad's website, and their suggested retail price is $495.00. They're running a special right now for $398.00 on internet orders, so we'd definitely not get them from the dealer. Thanks for any and all advice. Marita in western Montana