Please be careful I have owned my passport (Freeflow Spa) for 2.5 years. Just after the two year mark right out of warranty the spas motor started grinding. Katherine Irving from Freeflow offered assistance and then denied it. I check the chemicals religiously and the tech said my spa was very clean and could not figure why my pump would go out. Despite that I was charge $95 to diagnose it was a bad pump then the local dealer took it upon themselves to order me a new pump without my permission and then installed it when I was gone and handed my wife a $500 bill without authorization. I tried to work with the owner but he refused and ripped out my pump when I would not pay the $500. After repeated calls to Katherine and Freeflow I got no assistance. The local dealer will not return my old pump and said he sent it to the factory. Why it wasent under warranty (as I was reminded many times by Freeflow staff)? Freeflow is denying they recieved it. You cant just order a pump from them either, Freeflow is horrible about returning calls. They will ignore you and say anything to get you off the phone. Be careful it doesnt seem like they even have a full time customer service staff. Dont believe me call their number you will find it on the contact page of their website and www.freeflowspas.com . I certainly hope you have better fortune than me with your spa. My spa was for my sick wife for hydrotherapy and now she is suffering from a manufacturer that does not stand behind their product. Beware!
