Rob in Mississauga

No I haven't. Yet. The most upsetting part is the lack of communication.Two trips to the store in Mississauga where we purchased the spa.The salesman I first talked to told us Arctic Spa was REPLACING these models when the corrosion problem arose. The sales guy emailed the Customer service manager Jan.4 and I didn't get a reply until Jan 21 after I complained the service request to address 4 items was not completed as the service guy wasn't informed about them, he thought he was fixing a diverter. Salesman in an email replied"I am off for a couple days, but please rest assured that I have our customer service manager is looking into this for you. I don't deal with service issues, but I did promise you that I would stay on top of it, so I am just letting you know that I am! I will give you a call when I am back to work on Saturday and let you know what I have found out. Take care," That's the last I heard from anyone. So, I went back to the store.The original sales guy who sent the email to the" Service" Manager is no longer there so new sales guy sends another email and/or he phones service manager who will for sure get back to me. He doesn't. So I phone service manager and leave a voice message and I DO get a call. From a secretary? who tells me they are waiting for parts.(2 months?) Next day same lady phones and says they no longer make said parts therefore here are your options...as I described in original post. Were they lying to me? Are they very confused? Is there no standard procedure for this service problem? The Arctic Spa catalog I have in front of me states"(and this is very important as I based part of my decision to spend $14,000 on this) "Performance and reliability are the Arctic Spas Customer Guarantee.If your spa cannot be repaired under our extensive warranty,Arctic Spas reserves the right to provide a repalcement spa equal in value to the original purchase price of the defective spa. Our philosophy guarantees your complete satisfaction." I wouldn't need to slowly type this and air greivance out here except the Customer "service" manager has not had the time to speak to me in 2 1/2 months. Thank you guys for replying to my original post, I trust a solution will be found that is reasonable. Word of mouth is the very best endorsement. What would you do if you were in my shoes?

Hi all. I have an Arctic Tundra just over 4 years old. I paid them an extra $1000 for a metal cabinet, maintainence free and beautiful. However now there is corrosion on all 4 bottom corners, I have been offered a solution by Arctic Spas ( I won't get into how long it took or how many attempts for answers). 1) take $1000. and fix it myself.or, 2)Arctic will pick up the hot tub, sand it down and refinish it. Has anyone else had their tub repaired like this? How did it turn out? The original finish is baked on like quality garden furniture would be. Can a new paint job work as well? Please chime in with your thoughts, Arctic doesn't build spas with metal any longer because apparently it either doesn't sell or too many issues. For instance the doors rattle a little because the nylon machine screws used can't tighten down enough without snapping off at the head. Currently four screws on 2 doors are silver metal screws and the rest of the tub has black nylon, come to think of it, it looks pretty amature. Anyone want to buy a used hot tub?