We'll see if this comment gets deleted this time:)
In my opinion you need both elements to be 100% perfect. Right from the first contact with the customer to the pump quitting 3 years down the road. A good contractor will have his customers back and take care of product issues with the manufacturer. If I receive a defective product from a supplier I have them come back and get it and do whatever they do with defective products. It is never fun to do, but it has to be done. It usually costs us money in down time, and the schedule gets pushed back. But if you have been upfront with your client from the start and they can see the issue and that you stood up for them even when you know that they might not notice anyway, they will be singing your praise to their friends.
I was once asked what does integrity mean to me. One of my first thoughts was being the kind of person who does what is right even though no one is watching. And in the construction field that is usually the case. And when it is not, rarely do the clients know what they are looking at anyway.
Now in the case of a contractor that uses substandard materials, all bets are off. The best of contractors cannot turn chicken @#$% into chicken soup. I have an upcoming article that I am currently writing for my blog that deals with the differences in different pool shells, there will be video in it as well. Some people will not like this blog.
Now, now Jaime, we wouldn't want you ruffling the feathers of the higher ups, would we??
And yes Wrap, the leads are-a-flyin.....But good comments everyone. In fact, I think we can all agree on the following:
Pick a manufacturer that doesn't suck
And pick a builder that doesn't suck
Now how about that for Socratic summation??!!
And just what do you do if you've picked a manufacturere that sucks and an installer that sucks???
