Grayslake

One word of caution about buying an Arctic spa, or other spa not made in the US. I bought an Arctic last June. So far, it has functioned as advertised and other than two embarrassing issues with the unit when it was delivered, I have been satisfied with it. However, if you live in the US, be aware that many spa dealerships have gone out of business during the past year due to the bad economy. My Arctic dealer was one of them. I am now left high and dry without an Arctic dealer to service my spa should it need such. This is an issue with any manufacturer who has very limited geographical representation in the States. My nearest Arctic dealer is now 180 miles away, in a much smaller venue that mine (Chicago area). Wonder if they can last out the bad times if a dealer in the affluent north suburbs of Chicago can't make it. So, while I think Arctic makes a good product, the lack of local dealer support has made me less of a "fan". Please consider all the aspects of owning a spa not only now, but down the line. Had I known my dealer was readu to go belly up, I would not own an Arctic today. Make sure the dealer you buy from is a stable biz with a future. Had I done a little more homework on my local Arctic dealer, I would have found out they were already making ready to go under when I purchased the spa. I was actually lucky to have received the goods for which I paid them up-front. There's no guarantee that any biz will there tomorrow, but do your homework on their viability. Also read VERY closely the Arctic warranty statements, as with any spa warranty from any company.