Lummer535i

Poolman18, The Arctic Spa dealer locator indicates that they have a new location in Vaughan, ON on Major Mackenzie Drive and Keele (4 Km northeast of the former Rutherford Road & Jane location). The other dealer that is close to my Markham location, is Arctic Spas Durham. The downside to all of this is that the dealer that will now service the hot tub, did not sell the hot tub. We will see how responsive these dealers will be in performing and championing repair work that should be warranty work. I just received a notice from Arctic Spas Oakville Group that "The parent company of Artic Spas (Blue Falls Manufacturing ) has decided to end our relationship for undisclosed reasons. They have elected to prevent us from performing any future warranty work on their products. We are very disappointed, as this was not what we wanted for our customers. Our preference was to continue servicing all of our clients under the terms of the Arctic Spas warranty when you purchased your hot tub. About Your Current Warranty This situation does not mean your current warranty is void. The warranty on any products built by Arctic Spas (Blue Falls Manufacturing) is a manufacturer's warranty. It is important that you do all that is required as outlined in your owner's manual to keep your warranty valid. Blue Falls Manufacturing has instructed us to forward all warranty related calls directly to their head office in Thorsby, Alberta. Their toll free number is 1-(800)-309-1744. You are a valued customer, and your complete satisfaction continues to be our #1 priority! We will always be available to service your hot tub, notwithstanding our inability to process your warranty claim with Blue Falls Manufacturing. If for any reason that you are unsatisfied with your warranty service provided by Blue Falls Manufacturing and would prefer to continue your service requirements with us we will service your hot tub at a reduced cost during your warranty period. If you have any questions, please contact us directly at (866) 447-6775 or (905) 847-2055. Moving Forward Arctic Spas Oakville Inc. will be representing Jacuzzi Brands for distribution of Jacuzzi Hot Tubs in Ontario. We believe that the move to becoming the face of the largest spa manufacturer in the world will improve our customer satisfaction tremendously. The mission of our company and Jacuzzi Brands is to provide a World Class Customer Experience. Our new operating name will change to Jacuzzi Hot Tubs of Ontario. While our name will change, our locations and customer service will remain the same. We value your business and look forward to seeing you soon. Trevor Wasney President Arctic Spas Oakville Inc." Just dropped by their Vaughan location on Rutherford Road to pick up some filters for my Fall water changeover. They are still selling supplies and planning to sell Artic Spa supplies as well as offer the free water testing. As stated in the letter, they no longer do the warranty work and are clearing out their inventory of Arctic Spa tubs. Used my loyalty card to buy my filters just in case any of this changes. Called the Arctic Spa toll free number and was put in an endless loop to a recording of your call will be answered in "priority sequence". I hung up after three cycles. Tried to locate their new Vaughan store based on the website map but was unsuccessful. I suspect that it does not exist as there was no address or local telephone number on the website. Hope my dealer continues to offer the Arctic Spa service and supplies. The dealer was one of the main reasons that I purchased the Arctic Spa tub. I had researched various tubs and had visited different dealers. The high end tubs are all about the same and it is the dealer service that will differentiate the brands in the long term. I spoke to the guys about the Onzen system issues that people on this Forum are still experiencing. They were very diplomatic but pointed out that the Jacuzzi only uses the chlorine pucks and Aqua Finesse. Too bad Blue Falls and Oakville couldn't work things out. Mom and Dad are getting divorced. Looks like we kids are on our own for warranty repairs.

Poolman18, The Arctic Spa dealer locator indicates that they have a new location in Vaughan, ON on Major Mackenzie Drive and Keele (4 Km northeast of the former Rutherford Road & Jane location). The other dealer that is close to my Markham location, is Arctic Spas Durham. The downside to all of this is that the dealer that will now service the hot tub, did not sell the hot tub. We will see how responsive these dealers will be in performing and championing repair work that should be warranty work. I just received a notice from Arctic Spas Oakville Group that "The parent company of Artic Spas (Blue Falls Manufacturing ) has decided to end our relationship for undisclosed reasons. They have elected to prevent us from performing any future warranty work on their products. We are very disappointed, as this was not what we wanted for our customers. Our preference was to continue servicing all of our clients under the terms of the Arctic Spas warranty when you purchased your hot tub. About Your Current Warranty This situation does not mean your current warranty is void. The warranty on any products built by Arctic Spas (Blue Falls Manufacturing) is a manufacturer's warranty. It is important that you do all that is required as outlined in your owner's manual to keep your warranty valid. Blue Falls Manufacturing has instructed us to forward all warranty related calls directly to their head office in Thorsby, Alberta. Their toll free number is 1-(800)-309-1744. You are a valued customer, and your complete satisfaction continues to be our #1 priority! We will always be available to service your hot tub, notwithstanding our inability to process your warranty claim with Blue Falls Manufacturing. If for any reason that you are unsatisfied with your warranty service provided by Blue Falls Manufacturing and would prefer to continue your service requirements with us we will service your hot tub at a reduced cost during your warranty period. If you have any questions, please contact us directly at (866) 447-6775 or (905) 847-2055. Moving Forward Arctic Spas Oakville Inc. will be representing Jacuzzi Brands for distribution of Jacuzzi Hot Tubs in Ontario. We believe that the move to becoming the face of the largest spa manufacturer in the world will improve our customer satisfaction tremendously. The mission of our company and Jacuzzi Brands is to provide a World Class Customer Experience. Our new operating name will change to Jacuzzi Hot Tubs of Ontario. While our name will change, our locations and customer service will remain the same. We value your business and look forward to seeing you soon. Trevor Wasney President Arctic Spas Oakville Inc."

Do you mean Onzen? Is it the new V7? There are settings that control how much bromine is produced in your hot tub. You may not be producing sufficient bromine or you may be producing too much bromine. Have you asked you dealer to analyze your water? With heavy bather use, your settings and maintenance procedures may need to be modified. Good luck.

Tonsoffun, Had my Onzen V7 installed on Monday. Cleaned and refilled the tub on Tuesday. Added salt on Wednesday and went in Thursday night. It was great as I had not been able to use the tub for over a week. Had to wait a week for installation as the Onzen V7 part was back-ordered. New Onzen is pumping away. Water is clear and clean. Enjoy.

I had heard that Arctic Spas was taking them over.