[New Guy Very Confused]

not coast

[If You Could Own One Tub]

If you could own one tub...

Since I recently put a deposit on a Hot Springs Grandee, I'll have to vote for that. I've only been wanting a spa since buying my home in 2002!

I'm picking up an HS Vista tomorrow.... looking forward to being able to soak outside on these cooler nights.

Sundance optima, kind of embarassing because I sell a different brand.

[Arctic Spa Repairs?]

My Arctic Spa is only seven months old and I am on my third issue since delivery (July 2008). My problems so far are as follows:

-"FLO" error

-Pump 1 replaced (it would not start on speed 1, speed 2 worked, but speed 1 would hum for a few seconds and then turn off)

-The Onzen system stopped producing sanitizer (no more smokey streak from the onzen jet in the footwell), the service tech was supposed to be here today, but they cancelled late this afternoon and have rescheduled for Monday.

The service department also charges a $95.00 trip fee for each service call, even though the tub has a 5 year warranty on most components, and 1 year inclusive within the first year. Yes, it's in the fine print of the warranty, the trip charge is not included in the warranty. Consumers like myself who paid $16,000 for a hot tub (Summit Legend with Onzen), get slapped with a $95.00 trip charge. Listen up Arctic, build the trip charge into your sale price! This is just bad post sales service that leaves a negative impression, that consumers like myself feel taken advantage of. It's to bad that Arctic didn't spend as much time and effort with Onzen Manual as they did covering there corporate behinds with the fine print in the warranty.

But enough with my rant

What I want to know from other Arctic Spa owners are what problems have you having with your tubs 2008 or newer? 2008 is when they made changes to there tubs (Onzen, Neck Jets, Shell modification, etc.).

Thanks,

Budge

Budge, You think you have problems you should see how Arctic treats its US customers and dealers. I think that Arctic has the best "story" in the industry, unfortunately the product does not live up to the story. Funny thing is, the Arctic "Managed Sales Proccess" is call the SHAFT, Shell, Heatlock, Access, Floor, Top. "this makes sense right?"

I am so sorry for all the trouble Arctic owners are going through, I have a passion for this industry and hate to see a manufacturer burn bridges within the community that supports it.