Robbiee

I heard an odd sound from the tub and when I opened the cover the level had dropped several inches and there was an odd reading on the panel , a reading that was a number (1.73) and that was all. I flipped the breaker and checked the pump connections and found a loose one and water pooling inside the compartment. Tightened up the nut and raised the level of the tub to normal.Flipped the breaker back on and all appears to be normal, no visible leaks and the level seems to be holding. But when I looked at the "Topside Control Panel" there is nothing there, no digital readout at all! The panel is illuminated, all the controls appear to work, the pump controls work, the interior lights come on but no read-out! I am currently monitoring the temp with a thermometor and the temp up-down buttons appear to work, it seems to be holding at 104. Anybody heard of this problem?! Thanks, Rob

Hi all, I responded to “Budge” on Oct 24 when he asked for others who were not happy with Arctic Spas to respond, so I did with a bit of a rant about my problems. Although it felt good to rant the problem still persisted!! I was not getting anywhere with the service people and we felt blacklisted because we had no dealer to turn to as we had purchased from the Orangeville bandits that had gone bankrupt. One thing I did notice while reading the forum was James Keirstead’s name and how he was trying to help people with their problems, possibly a light at the end of the tunnel!! I then received message from James and shortly after that I received a phone call from him. Long and short, after a few calls and messages back and forth and a visit from a service tech our tub is working just fine, probably better than when it was installed!! My point is as you read the forums and see these guys from the manufacturer (James & Vern) reaching out, take them up on their offer to help, I am sure if they can they will!! I read a comment in a forum complimenting James for his assistance and at the same time wondering where the dealer is in all this, why is the manufacture going out of his way to help??!! Thanks again James for all you help!! Rob

Hi Budge, you asked for any horror stories regarding Arctic Spas? It has been nothing but!! We purchased not only one but two Spas on the same day, ours the Cub for $9000 and my mother in law paid $12000 for hers, both paid for by cash! Unfortunately from the Orangeville dealer that shortly thereafter went out of business. We were told not to worry that the warranties would be honored when we contacted the Oakville Group. Shortly after the install the salt generator died and sent a black slime throughout the tub, a greasy substance that permanently stained the suits. In order to get service we had to pay extra because we had not purchased from the Oakville group. The tub was drained and fixed. This was approx 6 months ago and now the same problem has arisen. We called about it and were put on hold and after waiting 45 min we opted to leave a message for a return call, after three days no return call. We called again and finally got a service person and they indicated they would come for an extra fee because we had not purchased from them but could not tell us when because they were quite busy. That was three days ago and still no service and a tub we cannot use. I called the head office in Alberta three days ago to voice my concerns, talked to someone named Karen who was very sympathetic and said she would make some calls. I just got off the phone with Karen after waiting three days for a response and she told me her own dealers have not returned her calls!! We did our research on this tub, thought we made the right choice and boy were we wrong!! Now we can’t even get rid of the thing because it doesn’t work!!!! To think we have had it only a year and have had two mechanical failures already!! We have been considering contacting the BBB or even someone in the media like Pat Foran from CTV, anything to get a fair shake!! Sorry it is a bit long winded but that’s our Arctic Spa horror story and we want as many people to know just what they are like to deal with. Rob PS..and to ad insult to the what we and by looking at the forum a lot of others are experiencing, every second add on the radio is Trevor Wazniak bragging about how Arctic Spas is the best thing since sliced bread!!!!!