JREwing

The spa man came out and tightened up a nut that he didn't tighten up the first time. The spa worked great for three days. Now, it won't heat. Any suggestions? Would anyone like a free Marquis Spa? Ouch...that's just a bad day. hope you get things figured out....one question though......do you have power issues???? Like being the last house on your circuit?

Oh yes, he knows it's not working. The minute I saw it empty, I turned the power off. Funny that I got the bill in the mail today for the work. Obviously I'm not paying for it until it get's fixed. I'm wondering if my property insurance would pay for this piece of junk? So frustrating. Ouch...that's just a bad day. hope you get things figured out....one question though......do you have power issues???? Like being the last house on your circuit?

Here is the latest update on my 5 year old Marquis Reward Spa. It is now the middle of October. My tub has been unusable for the last three months. Marquis agreed to pay half the cost of the pump, but no labor. So my Marquis Spa dealer comes out to put on the pump. Calls me after he puts the pump on, tells me not to turn it on since he will be out "tomorrow" to check for leaks. Tomorrow comes and assuming he came while I was at work, I fill the spa at 8pm. Next day, looked fine at 8:00 a.m.. Checked the spa at 3:00 p.m. and all the water was drained out of the spa. Please help me by taking this spa off my hands. I feel like I have big gob of plastic holding my deck down. I'm almost ready to put this thing out by the curb.

I talked the the service person at Marquis Spa. He made if very clear that they had no intention of covering the part. I asked if they could work out some kind of arrangement like you suggested. He was very polite, but insisted that the five year warranty was expired and no further coverage could be warranted. I agree, with the trouble I've had, a good company would attempt to work out something. One sale lost because of my bad experience would make the pump look cheap to Marquis. It's like an old business statistic that says that one lost customer tells 20 other people, and they tell 20 other people. That ends up being a lot of bad publicity. Hey JR, I would call there service department and ask if they would consider covering the part, and you could pay or do the the labor yourself. I work with the tech support team at D1 Spas and knowing the details of the multiple issue, I would have made that offer to save the relationship. It is unfortunate that you have had these issue, I would also be interested to know if there have been issues with the power grid in your area. I wouldn't bash any other spa manufacturer or product, I would only suggest thatyou try to work it out with a manager or someone at the next level at Marquis.I would be really bummed if I were in th same situation. Just my opinion. Dennis (Tech Rep @ D1 Spas)

My five year old Marquis Reward spa is two months out of warranty. I've had four motherboards replaced. Now the pump goes out. BTW: the pump # is 630-6101. The dealer said that he has never seen anyone with as many problems as me. I called Marquis to see if I could get any help on this pump. They told me that the warranty on the spa was five years, and they would not give me any help. I would never ever recommend Marquis Spas. This brand has been a headache from day one. If anyone is interested in a nice hot tub, it's got a brand new cover, looks great, but needs a pump. I just want to get rid of this thing. If you are interested in Marquis tell the salesman that you are looking at hotsprings and they have a tub cheaper that is compribable and if you ask them to drop 1,000 dollars for the sale they will give you the spa for what it is worth (1,000) cheaper.

My five year old Marquis Reward spa is two months out of warranty. I've had four motherboards replaced. Now the pump goes out. BTW: the pump # is 630-6101. The dealer said that he has never seen anyone with as many problems as me. I called Marquis to see if I could get any help on this pump. They told me that the warranty on the spa was five years, and they would not give me any help. Now I have to pay $600 to get a pump replaced. I would never ever recommend Marquis Spas. This brand has been a headache from day one. It works great, when it works. It has been broke down more than it has been used. If anyone is interested in a nice hot tub, it's got a brand new cover, looks great, but needs a pump. I just want to get rid of this thing.