Hi folks-
I am a Technician in Ontario, Canada. To some, this may seem like a simple and silly question but I am stumped.
I have a customer with a Jandy Aqualink ( this is the only Aqualink in the area, so I do not have alot of experience with them) and the issue I have is this...
in the system and connected to the Aqualink for the last 7-8 years was a Raypak PR 335 heater. The heater, for some reason, stopped responding to the Aqualink . The heater was due to be changed anyway, and we recently installed a new PR336 and all worked well with the new heater for about a week, until the propane tank ran dry and the heater, of course, could not light. After the propane tank was filled, the heater will now not light in the remote setting. It works fine manually, but will not work on command from the Aqualink. Neither RayPak nor Jandy was able to help with why this is happening.
I suspect that the error code history may have something to do with this, but am not sure. The code in the memory are as follows 1) PRS (pressure issue) 2) GVC (gas valve closed) and 3) IGL (ignition lockout). I did not clear the history from memory because at the time I did not think it was significant to the issue, but am now thinking maybe I was wrong.
The aqualink seems to be working fine as far as sending the signal to the heater to light ( as indicated on the Jandy control) but the heater is for some reason not responding to the signal.
And yes the heater is in REM mode ( flashes REM alternate with the temp)
Any help would be graciously and thankfully accepted.