Twinky

Thank you all for your responses. I apologize for just getting back to you, we had a medical emergency in the family and I had to leave town and take care of him. Actually, the place we bought the hot tub from had told me to chemically clean the filters and if that didn't fix the problem, they would come out and that it was still under warranty. We emptied the tub, chemically cleaned the filters, and still had the problem. So I called and they came out. They took the filters out completely, and it solved the problem. I wish they would have told me to take the filters completely out and try that first. It would have saved me a $130 house call. That's why I'm a little peeved and am looking elsewhere for my supplies. At least now I know what to do in the future. (Turn to you guys. ha!) We clean the filters faithfully and empty and refill the tub 4 times a year. When we empty, we use the degreaser/chemical cleaner. (I asked about the pressure washer (cuz I thought it was a good idea too), but they said never use a pressure washer as it will damage the filters.) In between the emptying/cleaning times, we put the filters in the dishwasher. The filters are the originals that came with the tub. We bought the tub exactly 2 years ago. I thought about going with the regular filters too, just because I figure, replace the regular filters every year, or replace the TriX filters every 2 years. Six of one, half dozen of another. I just wasn't sure which one's worked for the Envoy and none of the websites I visited stated the Envoy specifically. Again, thank you soooo much for all your help! I'll be coming to you from now on, before calling for service!

We have a Hot Springs Envoy and were told to replace the filters (due to moto-massage not working, and power light flashing). I am not happy with the company that we bought the hot tub from and would like to order the filters (and any chemicals we may need in the future) from someone else. However, every website I go to does not list the "Envoy" model on any of their filters. Some say "fits most Hot Springs spas". I don't want to take my chances with "most". Does anyone know where I can get replacement filters for the Envoy? Thanks so much!

Wow...where were you when this happened to me? lol I just had the same thing happen. I was told to clean the filters and it should solve the problem. I did the chemical cleaning (in fact, emptied and refilled the tub as well), but was still having the problem, so I called for service. It cost me $125 just for them to say to clean the filters or replace them. I HAD cleaned the filters. I wish they would have said, "leave them out and then try it".