SDOWN

HERE IS THE LONG STORY: WE NEED HELP! OUR POOL IS ONE YEAR OLD AND HAS ALWAYS BEEN IN GOOD BALANCE, TWO WEEKS AGO, I CALLED A SERVICE COMPANY TO COME AND CLEAN OUT THE LARGE CARTRIDGE FILTERS. WHILE THEY WERE OUT HERE, THEY REPLACED MY SALT CELL SINCE IT WAS UNDER WARRANTY BECAUSE THEY SAID IT WAS DIRTY. TWO DAYS LATER, THE WATER STARTED GETTING CLOUDY AND BY DAY 3, THAT WATER WAS BROWN AS CAN BE!! THE WATER TESTED AT 3200 SALT, BUT THE PENTAIR READING WAS 1750 AND TELLING US TO ADD SALT. THE POOL GUY TOLD US TO ADD 15 POUNDS OF SHOCK, AND WE DID. NOW THE WATER IS CLOUDY BLUE, STILL READING 3200 SALT, VERY HIGH CHLORINE, BUT THE PENTAIR CELL IS STILL TELLING US TO ADD SALT, THAT IT IS LOW ON SALT. TO TOP IT ALL OFF, WE HAVE A HORRIBLE YELLOW STAIN NOW ALL ON THE BOTTOM, I GUESS DUE TO THE BROWN WATER? CAN ANYONE GIVE US A PLAN OF ACTION? I AM WONDERING IF THEY PUT IN A BAD CELL OR HOOKED SOMETHING UP WRONG. WE JUST WANT TO GET IT BACK TO BEING PRETTY....... THANKS FOR ANY HELP ANYONE MAY HAVE,