Hello all - I have been a long time lurker and have learned alot from this forum....but evidently not enought!
I bought a D1 Amore Bay and we love the tub. It is very roomy, great seats, lots of jets, looks awesome and seemed to be one of the best quality tubs around.
But I think I got a lemon. I know these things happen so I don't want to bash the tub however not much is being done.
I purchased the tub Feb 1. Today is March 18th. Approx 6 weeks.
After initial setup I had the following problems with the tub:
- Heater was very slow to heat (over 24 hours to get up to temp). The heater subsequently failed after 4 weeks.
- one of the waterfall lights did not work
- the in-tub magnetic switches didn't work
- the main control panel lighting went white when the tub got warm
- there is a leak, rather large leak now, in the filter basket.
- the iWatch system lights blink constantly (meaning there is not data going to the iwatch)
Now here is the problem. The dealer finally came out to fix the problems however he could not fix the leak. Evidently the bottom of the basket is all cracked. He told me he cannot fix it, will talk to the company and get back to me.
After 4 business days I talked to him again and he says he doesn't know what to do. The company won't call him back.
There is no number for the customer to call D1 directly.
Is this normal for D1 customer service? Any ideas as to what to expect as far as a fix? replacement?
All I want is a WORKING Amore Bay tub!!!
thanks in advance for your ideas.
