SpaGuyWV

I have never heard of Artesian selling a spa through anyone other than authorized dealers. The dealers are resposible for ordering the spa with the specific options and would not have accepted a spa that was delivered without ordered options. The fact that the "rep" you speak of is telling you to take it up with Artesian is suspect. Artesian is not resposible if the dealer failed to order the correct options. As long as you have the receipt that states the options you ordered and the dealer will not cooperate, I would take them to court, have the spa picked up and fully refunded and find a reputable dealer to purchase your spa from. Hope this helps... They are considered a reputable company. Your story is a little confusing. When you refer to the "representative" are you referring to an employee of Artesian, an employee of a dealer or an independent contractor? Generally reputable spa companies sell through dealers. The dealer is responsible for the order being right, not the factory. But, it sounds like maybe you were dealing directly with the factory? So, who is this representative?

The Emerald/Gold Glass is a discontinued line - the website apparenly wasn't deactivated. The Cypress Point is the same spa, just in their new lineup. Used to be Platinum, Gold, Island classes, now it's Platinum Elite, Platinum and Island, whereas Gold was renamed and completely revamped. Hope this helps you!