If you had asked your dealer for Onzen Salt Blend back in August 2008 to order Salt, and call you when it arrived. And no calls, and no replies to your emails, and showing up in person got the brush off. And you sent email to Arctic Spa; whose response was to (thankfully) assure me that I could purchase the salt blend from someone other than my dealer, and their (likely not very effective) method of addressing my dealer non-response was to send them email.
And then you went online, found the 1 site you could that had Onzen Salt Blend available for online purchase, and it's been two weeks; and it hasn't shipped; and the web site does not have an email nor phone contact available.
Where would you purchase Onzen Salt Blend?