Olivia

I still work for Infinity and yes we are having to file bankruptcy because our major suppliers won't pay us so we don't service Costco, Home Depot or Sams Club anymore. I would imagine that any manufacturer who does business with them will end up in the same position. Our bad, thinking we could be different.It is nice to see that someone online has some positive things to say. Yes, we have had issues but a lot of them have been out of our control. When you are receiving incoming money, you have to cut corners in any way you can to keep going but we never changed our suppliers. We just laid off over 100 people and Dave, the owner of the company did it himself. He did not send some one to do it in a suit and had the option. He barely got the words out between the tears. Seems to me that if you guys need any parts, Costco, Home Depot or Sams Club should pay them. After all, they have your money and not us. We are currently working on another owners manual that is a lot more informative than the previous one. I will be happy to post it when it's available. I wish all our customers could have had the good sense that you have in figuring out simple problems. Air locks are frequent when filling and refilling a spa and seems you guys have just breezed through that. If any of you need anything at all, please feel free to contact me at whlsllsrandrctn@gmail.com. I will help you in anyway I can. I can probably even get a speaker out the door for the guy in need of one. Just need to know how old the Sun Peak is so I get the right one. Infinity is trying to pull back out of this but we'll see. They have every intention of paying people they owe that serviced the spas correctly and needless to say, there are a lot of rip off spa techs out there so ask for references if you happen to need one. Thanks again everyone for the positive. Seems like when you are down, people just keep on kicking and I just don't get that.