roryholly

I purchased one of these from Costco in the UK and imported it to Spain. I can not turn off the jets and I can't get the water to heat. I have turned it off and on thinking perhaps something was 'stuck' but that hasn't helped either. It is my understanding that the water won't heat while the jets are running, is this true? Any help would be appreciated as I am quite frustrated at this point. Thanks

Hi, Try putting it in standard mode and see if that helps.

Please verify all wiring to make sure it is correct. Also on the back of the panel of the control box is a list for dip switches. UK is 50 hz correct? Find the one for hz and make sure it is at the correct setting. With the balboa packs after power up and it goes thru a bunch of numbers PR comes up. Press the temp up button. This should start the pump and search for water temp. --- will be on display. After is finds the temp the heat light comes on and will test the system and them come on steady to heat the water. The heat symbol is just a indicator to tell you the spa is heating