CStaples

To preface this, I am an Arctic Spa dealer, not your dealer, but I do sell Arctic Spas. One advantage that you have purchased is the Arctic Spa ForeverFloor. This is a full structural floor not just a waterproof base like you will see on the nicer spas out there. You can set an Arctic Spa on nothing more than level solid ground. What you have is fine. You have actually done more work than what is needed. This will give you the drainage, etc. As long as it is even, the ground will move slightly, however, since the hot tub is not connected to anything, this really will not be noticeable. Let me know if you have any other questions. Happy Hot Tubbin', Christian Staples Arctic Spas Utah

Your spa only has one filter. Feel free to send any questions about your spa to me at support@arcticspastore.com. Thanks, Christian

I wanted to let everyone know that I am the local dealer for this customer. There was a misunderstanding on the time of the service call. I called and talked to Justin. Although there was a misunderstanding at first, we have worked it out. While I cannot do anything to go back and fix the past, I can take steps to help this from not happening again. He gave me suggestions on how we can improve our communication with him and I sent him my email address to contact me if he has any problems in the future. Christian Staples Arctic Spas Utah