jonneydemon

Try a Mr. Clean Eraser. Who manufactured the pool? Who installed it? San Juan I installed it.

I have a fiberglass pool installed 3 months ago with a salt generator. The customer had the pool covered for several months with the salt generator at 100% output. Light gray stains have surfaced everywhere and the pool light screws have barnacles of rust growing off of them. Any input would be helpful. The stain is not a typical metal stain, this is something I have never seen before.

You can also try this http://www.foamseal-novagard.com/ Don is right, we never use a gasket, gaskets tend to fail over time.

Timewrap, the difference here is that if you go to the waterworld site, they claim to come out and install your pool in a day for $1000. San Juan, Viking, Leisure and the like do not make this claim. If you want a pool from them you have to purchase it through a authorized dealer. If you believe that Waterworld has been in business for 40 years under the same ownership, you are mistaken. Check with the state of NJ and you will find that they have changed names, owners and had serious financial issues in the early 90's. You say waterworld does not have any sub contractors, then you must be an employee on there payroll right? In a previous post you claim to have done 100's of installs for them. I never said there pool was bad or defective, I do think they are a company with a reputation for having problems. Business Contact and Profile Name: Water World Fiberglass Pools, N.E., Inc. Phone: (609) 561-5557 Fax: (609) 567-2983 Address: 700 Reading Avenue Hammonton, NJ 08037 Website: www.waterworldpools.com Original Business Start Date: January 1999 Principal: Mr. Donald Tallman, Vice President Customer Contact: Mr. Donald Tallman, Vice President - (609) 561-5557 Entity: Corporation Incorporated: January 1999, NJ TOB Classification: Swimming Pool Contractors, Dealers, Design

Timewrap, the difference here is that if you go to the waterworld site, they claim to come out and install your pool in a day for $1000. San Juan, Viking, Leisure and the like do not make this claim. If you want a pool from them you have to purchase it through a authorized dealer. If you believe that Waterworld has been in business for 40 years under the same ownership, you are mistaken. Check with the state of NJ and you will find that they have changed names, owners and had serious financial issues in the early 90's. You say waterworld does not have any sub contractors, then you must be an employee on there payroll right? In a previous post you claim to have done 100's of installs for them. I never said there pool was bad or defective, I do think they are a company with a reputation for having problems.

As I said before, I entertained the idea of living with it, or masking it somehow, so long as Waterworld was willing to honor the warranty. Now that they changed their mind it's pretty hard to live with something I paid tens of thousands of dollars for without a warranty. As far as this contractor being in the financial state to do the right thing, yes, I think he is, given that he told us that he installs three pools a week. He is well known in the area. Is he willing to do the right thing? That we'll have to see. Even Waterworld said the first time we called them that the contractor should reset the pool properly. Given the relationship between Waterworld and this contractor, I have to agree with jonneydemon above that Waterworld "held themselves out as the installer". Con12340, I am sorry that this has happened to you and I do believe that Waterworld should do the right thing he and belly up so to speak. The history of Water World is shady at best. They do appear to have gotten better in some respects, worse in others. If you check with the state of NJ, you will find that they have changed names and ownership over the years now using Water World Pools of NE. They claim to have been in the business for over 40 years, which is an outright lie. Truth be known, San Juan Pools begain this industry in 1958, 50 years ago. Many of the others did not start making pools until the 80's 90's and some even in this century. There are many complaints to be found about them, there also has been many satisfied customers as well. Question is, when things go wrong, and sometimes they do, what is that company made of? Water World has had a mixed review. Because they do not really have a trained dealer network like most fiberglass pool companies they rely on subcontractors to do ther bidding. By doing this and having there product fully paid for by the date od delivery, Water World has all of there money in hand and thus you have zero leverage power. I would hire a lawyer now and get things rolling ASAP. You have a $25,000 fix ahead of you to remove all the concrete decking, cut away all of the plumbing, remove the pool, regrade and reset the pool to industry standards, replumb, new bonding grid, repour cement patio, clean up. I am quite certain Water World knows the magnitude of what needs to be done and I am sure will take there chances in court, they most likely have a Lawyer on retainer. Good Luck. By the way, what state do you live in?

The problem here is this, Water World skirts the responability of the installation by useing subs. to do there installations. I would bet that TimeWrap, although claims to be a dealer does not recieve a W-2 from Water World, but more likely a 1099 Miss. for his services. I would still argue that Water World "held themselves out as the installer" and thus should be responsable. This is another problem with useing a company like Water World to provide a swimming pool. I would bet that the customer even obtained there own permits, again releasing Water World from any liability or protection under most states consumer protection laws. I feel for con12340, but you got what you paid for. You tried to get good and cheap together and we all know what happens next. The $$ you thought you saved just cost you $$$$$$$$$$ to reset the pool and make it right, not to mention the legal costs yet to come.

The APSP has a manual for pool standards. I have read the standard and seem to remember it to be 1/2 inch. In any case it is no more than 1 inch. The standard varies for pools with tile and without tile. Google APSP and you should be able to get the document from there standards. I will ask you again, where did this contractor/installer come from? The idea that a plate compactor could have caused this is obsurd. A plate compactor could bow walls in if the pool was unfilled with any water and it was run right along the edge, but the idea that it caused the pool to come out of level by 2 in. is insane.

I guess my first question is where did this contractor come from? Were they referred by Waterworld, or did you find them on your own? Waterworld does advertise installs on there website. Waterworld may have some resposability if they recommended the contractor. In any event, the time to have make any corrections, adjustments ect. was prior to the concrete deck going in. Does the installer have any insurance? Personally, I would ask that the pool be removed and reset to industry standards. 2 inchs is way too much to live with. Good luck.

If the crack is all the way through, then you need to grind it out all the way down to the earth. Grind it wide as well 4-5 inches. Then use a combo. of fiberglass mat and chopped mat with good quality resin between each layer of mat until uou are almost even with the origional gel coat. Sand smmoth and apply the gel coat and hardner with a roller, brush, plastic auto body applicator or you can use a 'pre val" aerosol sprayer all sold at your home depot stores. The gel coat you may purchace at a marine supply house. Most whites are about the same. If it is blue or some other color you will most likely have to get some from the pool manufacturer if you can determine who made the pool. Sand the gel coat until smooth with 300 grit and finish with 1000 wet for optimum finish results. This will make the repair as good as new, question is did you loose some of the support material behind it? If you did, the repair may not last. Tap on the shell and see if it sounds hollow before making the repair. If it does, you may have to really open up the hole and pump something in behind it to give it support. Maybe some expanding foam? Hope this helps.

I did not think Water World had dealers? In any case, were these pools in Massachusetts? If not what state were they installed in? 16 ft wide load is a maximum in vertually every state.

In Massachusetts, they do allow for transport of modular homes 16 wide, only because they cannot tilt a house on a tilt trailer like they can a fiberglass pool. Night time travel in Massachuestts is not allowed with wide loads. There are no exceptions, except for house moving, in wihch case local police, and utility companies will follow the load dropping wires as needed to allow for safe travel. This would never be allowed, nor would it ever be cost effective as it could cost tens of thousands and weeks to get from NJ to MA. Even house moves need to meet very specific conditions and are only granted in certian situations. I have personally spoke to Water World and tried to get a stright answer on how they would get this pool into Massachusetts, there only answer was "don't worry about it, we will get it there." I asked them if they would violate the law to do so, and the man responed with some very rude remarkes and slammed the phone down. There is no question in my mind, that Water World is taking there chances and hoping they don't get stopped and measured. They are not licensed to install pools in Massachusetts, nor in any other state they do business in. They are placing the permit responsability on the homeowner, and so if something goes wrong, there is no protection under Massachusetts Consumer Protection. In other words you are on your own. Remember, you get what you pay for and you will never get good and cheap together.

I expect they'll turn it on it's side. It'll only be ~8 1/2 feet wide. If they turn it on it's side as you suggest, it would be 18 ft tall. Most bridges are less than 14 feet high. That won't work. THEY WILL TRANSFER IT AS AN OVERSIZE LOAD WITH ESCORTS ON FRONT AND BACK. ARE YOU AN IDIOT OR WHAT, CLANCY IS RIGHT YOU CANNOT FIT A POOL 18 FEET WIDE INTO MASSACHUSETTS UNLESS YOU DO IT ILLEGALLY. I DON'T CARE IF YOU HAVE 20 ESCORTS, TOO WIDE IS TOO WIDE. THIS IS FURTHER PROOF OF HOW WATERWORLD IS DOING WHATEVER IT TAKES TO SELL A POOL, EVEN IF THAT MEANS VIOLATING DOT RULES AND PLACING THE TRAVELING PUBLIC AT RISK. Ease up he was just suggesting how they would possibly do it?? perhaps they have an alternate route in which they pass under no bridges unless they are tall enough to do so. it is quite easy to load up a pool take the measurements to the government in charge (depending on the state obviously) compromising a route in which the pool can and will be transported. im sure no company would transport something that big illegelly! In Massachusetts and every other state in the USA there are width and Height limits, period! Even though the carrier may have a route that would not have a single bridge, power lines and other objects pass over roadways. Imagine if some joker was allowed to run a 18 ft. tall object down the road, it would be insane. That is whay we have regulations in place. In Massachusetts, 14 6 width and 13 6 hight is the permitable limit for fiberglass pools, period!!! So with that sais, Waterworld must be violating the law and falseifying the permits, if they even apply for a permit who knows?

I agree. They touted how quick the install would be and how they only work one job at a time. That was not the truth. Mine was started in April and I was told I'd be swimming that spring. The job took until September after much additional invoicing for excavating extras. I was very patient with them in hopes the job would get done right. Well, they never properly leveled my pool. I have a pool/spa combo and it does not flow correctly because of it. I have to improvise the water level to make it work correctly. The shallow deck built into my pool shell as well as the spa actually were allowed to sink low. When I was given the word that the pool was finished I gave the ok to the concrete company to start pouring the concrete around it. Once I started walking around the patio after it dried I noticed how badly off kilter the pool shell was. When I pointed it out to the contractor his response was I should have told him before I allowed the concrete company to do their thing. I WAS TOLD THE POOL WAS FINISHED!! They are supposed to be the experts. Now if I want it fixed I have to rip up my stamped concrete patio which will cost a fortune. Also, they did not take the time and care to prepare the ground properly before setting the filter equipment. Shortly after, the plastic platforms they used have sunken into the ground and all runoff water in that area goes toward my equipment. The ground should have at least been tamped down solid. If you use Diamond Pools be prepared to supervise the job very very closely if you want it done right. In my case they did not take it upon themselves to do so. Needless to say I wasn't asked to fill out one of those customer satisfaction surveys that they bring to all their sales pitches. So what are they willing to do for you? If nothing, what are you going to do? Have you filed any complaints with the Dept. of Consumer protection?