I purchased a pool from a local Leisure Pool vendor here in southern Illinios, turns out over the winter he sold the business yet did not notify his customers. I learned of this when I tried calling him for my "free opening" this past May. When I wasn't getting any return phone calls I drove to the office. Lot empty and a FOR SALE sign on the door.
Needless to say I was bummed. So I called Leisure Pools home office in San Antonio to learn he now works for them. After leaving him a voice mail he did return my call and told me me who he sold the business too and provided his name and phone. Turns out the new owner wasn't very responsive. After 6 weeks he finally gave up and told me to contact a local Pool and Spa guy who would handle my pool. The guy he subed the work too was able to fix and get my pool running.
The pool wasn't properly winterized and I had cracked pipes, it took 6 weeks to repair, then the Turbo cell wouldn't generate any chlorine, turns out the independent pool guy found a bad Flow Sensor that was damaged either during install or when the line froze.
While I like the product I'm shocked by their lack of customer support after the sale.
BTW I bought their Roman 28
So far I'm out about $150 for all the stuff I was supposed to get like the start up chemicals, I'm still missing some of the Phantom Pool Cleaner parts and one of the seat jets isn't working correctly.
I'd be cautious and want to know how long the dealer has been in business and check with your local BBB.