In June 2007 we purchased an Allure VitaSpa from Atlanta Spa and Leisure and we have been very disappointed in the Quality of the product and the level of service we have received.
We have had major and minor problems since we purchased our Allure VitaSpa 10 months ago. Some items were resolved quickly, some items required repeated complaints to get any action, and some items have not been corrected.
In the 10 months that we have owned our Allure spa we have had the following problems:
1. Filter cover does not sit properly, rocks easily and is unstable safety hazard (unresolved)
2. Metallic rings around larger jets corroded and pitted within weeks of installation (eventually replaced)
3. Debris and suspended flotsam from paper filters visible in water since installation (unresolved)
4. Main pump/heater failed after 8 months (repaired/replaced quickly)
5. Skimmer door does not float freely and is constantly stuck in closed position (unresolved)
6. Headrests faded, painted washed off and transferred black rubber material to occupants (unresolved)
The first item is a safety issue because we have elderly guests that often lean on the filter cover while entering or exiting the spa. Because it rocks and moves and is unstable, this can cause the person to slip or loose their balance. The lid should not rock and move if someone places a hand on it for balance. The lid has been replaced twice and the problem appears to be with the mold of the spa enclosure form.
Regarding the debris and flotsam, our dealer insisted that it was caused by dead skin. We have provided samples of the debris - which is paper and not skin. It's possible that our filters are damaged or malfunctioning since we have continued to have this problem since the first day it was installed. Even after draining and cleaning the water, we have the problem immediately after refilling.
The pitting and corrosion on the jet's metal rings was intially blamed on hard water or soft water. After several months of testing and balancing the water, we finally had the jets replaced and have had no further problems. It appears that the inital installed jets were from a "bad batch".
