Jacuzzicalgary

In my line of business we call it a PITA........ Pain In The Ass There is a point at which you realize that no matter what you do the customer will never be satisfied. At that point it is by definition a "no win" situation. It is better to "divorce" the customer than put up with the continued work load that serving them would put on the business. At the same time, no matter what you do, or how good your intentions as a business, it will just continue to make the situation worse. I have bought back $25,000 motorcycles just to get the monkey off my back. I am not saying it's Wannago's fault, sometimes it just happens. It can be as simple as the customer and the salesperson both having a bad day, then people get upset, and plant their feet on both sides...and voila! I will say though that by virtue of your extremely long post about this that you have very clear and precise expectations for your purchase, this by definition can make it very hard for a business to make things right by you. anyways....pretty cool that you got your money back. Good for you! There is definitely more to the story and this former client is leaving out some major details (including the fact that Jacuzzi actually called them and admitted they made a mistake in the information they had passed on to this client). The bottom line is that this client made it very clear that they would not be satisfied no matter what steps we took to address their concerns. We don't have any clients who are unhappy with the products or the services we have been providing as an award winning dealership for 5 years. We gave this client their money back only when they made it clear they were questioning our honesty and integrity as a company. I'm happy to hear they found a hot tub they feel they will enjoy- Life's too short. This is the first time in our company's history that we felt there was no other way to satisfy the client- so draw your own conclusions.

In my line of business we call it a PITA........ Pain In The Ass There is a point at which you realize that no matter what you do the customer will never be satisfied. At that point it is by definition a "no win" situation. It is better to "divorce" the customer than put up with the continued work load that serving them would put on the business. At the same time, no matter what you do, or how good your intentions as a business, it will just continue to make the situation worse. I have bought back $25,000 motorcycles just to get the monkey off my back. I am not saying it's Wannago's fault, sometimes it just happens. It can be as simple as the customer and the salesperson both having a bad day, then people get upset, and plant their feet on both sides...and voila! I will say though that by virtue of your extremely long post about this that you have very clear and precise expectations for your purchase, this by definition can make it very hard for a business to make things right by you. anyways....pretty cool that you got your money back. Good for you!

Pacific Spas are very similar to Beachcomber in that they use generic filtration and generic jets- Jacuzzi jets and filtration are definitely more effective. I agree with you about one thing- Wet-Test to determine comfort.

You should contact your dealer and replace the air button control. Also, Jacuzzi improved this design to a switch type of injector in 2007. It should be an easy fix.

I am the owner of the Jacuzzi Dealership in Calgary, Alberta so I'm sure you know which hot tub I'll recommend, but before I do let me also mention that I started my career with Beachcomber hot tubs (many years ago) and I remain in close contact with many members of Beachcomber's organization. My first question to you is- have you wet-tested both machines? If not, I would recommend wet-testing both machines prior to making your decision. This will help you decide which machine is right for you more clearly than any opinion from anyone else. Cleaner Water The Jacuzzi J-345 has better filtration capabilities because it comes standard with 120 sq. ft. of filtration- this translates into cleaner water for you. Beachcomber comes standard with a single 25 sq. ft. generic filter. More Comfortable Jets The Jacuzzi J-345 comes equipped with "Jacuzzi patented" ProClear jets that are designed to provide you with more effective massage. Beachcomber comes equipped with generic "off the shelf" jets. I also believe that you should have a strong belief in your local dealers reputation and ability to provide you with the advice and service you will need once you start to use your hot tub. Good Luck in finding the best hot tub to suit you and your families needs! All The Best! Darren Jordison G.M. Jacuzzi Premium Spas of Calgary 403-237-8772

Have you had a chance to check out the Jacuzzi J-315, J-325 or the J-460? Any of these models might suit you quite well.

Just be careful when dealing with cross border warranty issues. With Jacuzzi, I know that whoever sells the hot tub must also service it, or else they may lose their dealership! Certainly there are different costs of doing business in different markets (ie. labour, marketing, rent, etc.) that may affect the price of the hot tub- so if you are focussing on one brand, why not check out the price of other brands from market to market as well? This will give you a better understanding of why your dealer is priced the way he is. Good luck in finding the best hot tub for yourself and your family. Darren Jordison G.M. Jacuzzi Premium Spas of Calgary "Canada's #1 Jacuzzi Hot Tub Dealer for 2007/2008"