I too, got a quote from a Viking guy, who seemed awful shady and the San Juan rep never showed up to our appointment. When I called San Juan, a lady named Carol answered who was incredibly rude and seemed to care less. Nothing makes me madder than bad service.
I got back online and was determined to find a quality fiberglass manufacturere. Did you look into Aloha Fiberglass Pools? I checked them out after a neighbor said her sister had just bought one. We ended up buying an Aloha and love it! They have factories in TN, TX and three other states I can't remember. When I called the company for infomration, they were relally helpful and nice. I got their brochrue and it seemed to be a good pool with the longest warranty- (15 years on teh surface and forever on the pool itself) I could find as I did my research. Their website is www.alohafiberglasspools.com
We couldn't be happier. I bought an Isabella in a colored blue Peble Beach finish, and it is so pretty. I looked at the colors made by other manufacturers out there, and Aloha's was the best looking by far. I didn't realize what the special texture on their stairs was, (can't think of the name) but now that we have it, it is really great. No other manufactuer makes a texture like this.
Hope this helps anyone out there who might be looking.