alynne

We call them throw away tubs, same with all budget hot tub brands, i personally wouldn't trust such a huge purchase to a store who didn't have service people on staff, knowledgable staff (chemicals, troubleshooting, problems ect) you get what you pay for basically, not just including the product but the service (which imo is just as important) edit: also you need to look at the other lines they carry, brands like aruba, you can't expect their other brands to be much better

http://www.arcticspas.com/downloads/warran...y%20English.pdf i suggest you read the whole artic spa warranty as well as the sundance warranty, read the exclusions and conditions.

this may sound super simple but check the bottom under the skirting and see if there is a plug to drain the tub. it might not be pushed in all the way or it might not be sealed. also open your pump panel, are any of the pumps wet? or leaking? if none of these things are the problem, i would contact the tub manufacturer directly, and take names of everyone you talk to until the problem is solved.

well i am a dealer in a smaller city, we have been approaced by aruba, infinity and other throw away brands to do warranty work. We have said no, and do not work on any tubs that were not purchased from our company. So if you live in a smaller town or a distance from the company that does the warranty work, if anything goes wrong you might not be able to get it fixed. hense why we call them throw away tubs, so make sure you can actually get a warranty before spending the money.

I worked for Artesian about two years ago for a year before i left to work at another dealer. Artesian has its shares of problems (leaking of lights, wait time for parts, pump problems) and although that caused a great amount of headaches for me, its definitly not as bad as some other brands i have seen and/or worked on. I dont believe artesian is the best, but it isnt the worst either.