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boater

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  1. Following up to say that I contacted my Pentair rep who has helped me with some other issues in the past. He was awesome and had two new lights shipped to my house no questions asked.I installed and have no issues with either the two new ones nor the third lamp that was one of the originals. Thanks for all your responses and help.
  2. Well hears the scoop so far. I found my receipt and it was dated 8/06. I called Pentair and was basically blown OFF! The customer service rep said they never have had problems with their SAM lights. I mentioned the responses that have been written here and the rep said she had been at Pentair for a long time and that there have been no problems nor do they or would they consider any type of warranty help and recommended that I call an authorized service center for repairs. I mentioned that I figured that the lights are most likely ruined as the water inside looks very rusty and brown. Her comment was I should turn them on and see if they still light!!!!! I mentioned that I did'nt think that was a very good idea at which she stated NO WARRANTY and thats that. Nice customer service EH?
  3. I purchased three SAM lights approx a year ago and found out today that two of the three have leaked water internally. I pulled the worst one out of the niche and inspected and all looked intact. Has anyone else experienced this problem? I am franticaly looking for my reciepts for poss warranty but?
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