michelle
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Posts
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Posts posted by michelle
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Hi All
We purchased a San Francisco hot tub from TradePrice (SpaServe) in December 2007. They were quick to deliver and take the cash balance on delivery. We had paid a deposit on our Credit Card so I may report to them. Anyway the tub turned up in December minus Corner Steps, Cover Lifter, All Weather Cover and it was also not as advertised on the Trade Price website. It was advertised with a full lighting system, pop up speakers, which it didn't have. We chased for months, each time we spoke to a different operator who took a message for someone to call us, no one did.
We now have the same problem as yourselves blistering of the shell and dials turning white, also there is some brown staining around the jets.
We have taken photos and sent to SpaServe and the last I heard at the end of October was that either the General Manager or Sales Manager would be in touch to arrange for an assessor to visit. I have still heard nothing from them.
I am beginning to think I should not have purchased through the internet but brought directly from a retailer, at least there would be some come back. It seemed good value at the time, but obviously too good to be true.
Let's hope that by pulling together we can do something to prevent this happening to others in the future as all three companies still appear to be trading. Website Review Centre.com appear to be investigating as they have removed comments from their forum pending. I have managed to post to the Trade Price forum, however still pending investigation.
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Hi All
We purchased a San Francisco hot tub from TradePrice (SpaServe) in December 2007. They were quick to deliver and take the cash balance on delivery. We had paid a deposit on our Credit Card so I may report to them. Anyway the tub turned up in December minus Corner Steps, Cover Lifter, All Weather Cover and it was also not as advertised on the Trade Price website. It was advertised with a full lighting system, pop up speakers, which it didn't have. We chased for months, each time we spoke to a different operator who took a message for someone to call us, no one did.
We now have the same problem as yourselves blistering of the shell and dials turning white, also there is some brown staining around the jets.
We have taken photos and sent to SpaServe and the last I heard at the end of October was that either the General Manager or Sales Manager would be in touch to arrange for an assessor to visit. I have still heard nothing from them.
I am beginning to think I should not have purchased through the internet but brought directly from a retailer, at least there would be some come back. It seemed good value at the time, but obviously too good to be true.
Let's hope that by pulling together we can do something to prevent this happening to others in the future as all three companies still appear to be trading. Website Review Centre.com appear to be investigating as they have removed comments from their forum pending. I have managed to post to the Trade Price forum, however still pending investigation.
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Hi Both
Can you tell me the website with the 25 complaints regarding, (Spa serve, Trade price hot tubs, American spa inc) on, Im currently in the process of taking these bunch of cowboys to court and would welcome any more information regarding these or this company. I paid in full 17 weeks ago and have been let down by there incompetence on many occasions, basically now i just want my money back. Im still waiting for my tub to be delivered.
Any information or sites would be very much welcomed.
Thanks in advance.
Mr Slater
if you email me at info@build-inc.co.uk I will give you my phone number
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Michelle, unless it's a really old spa, the pumps should shut off after 15 to 20 minutes.
Most people seem to be in agreement that spas have a cut out. The reason I ask is because my (New) spa has overheated. Resulting in the shell blistering around the water level line. I have been told by the company that it was my fault as I had probably set it wrong, and all i can think of is that I left it running with the cover on.
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It shouldn't cause any problems at all. In fact, after a fill, I turn on all my pumps and close the cover to help the tub warm up as fast as possible.
what about when it gets up to temperature. say you left it on all night? do you think the non heating pumps create heat even when the heating pump is switched off?
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It shouldn't cause any problems at all. In fact, after a fill, I turn on all my pumps and close the cover to help the tub warm up as fast as possible.
what about when it gets up to temperature. say you left it on all night? do you think the non heating pumps create heat even when the heating pump is switched off?
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If you leave the pumps running or they get switched on a tub and the lid is down would it cut out or overheat?
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Has anyone bought a Manhattan spar from American spa inc & had the same problem? The shell is peeling around the water line and all dials have gone white and cracked
American Spa Inc / Manhattan Distributor Spa Serve
in Portable Hot Tubs & Spas
Posted
I paid one payment on my visa credit card Y (thank god) and after a long struggle with spa serve it was visa that refunded me, once the spa was a year old I was offered a replacement from spar serve under the warranty agreement, they wanted £1300.00 to remove the old spa and replace under the guarantee. I also got a call asking me if I would like it serviced. Ha ha, the tub was condemned and has long since gone! I can’t believe they are still getting away with it. I have kept my file should anyone like any details.