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The cold north

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  1. I actually was directed to call Costco by the service department at HydroSpa today as I was calling to get a new blower under warranty. I knew they were in chapter 11 but felt I would give it a try first. HydroSpa will not release any parts without payment first. I have ordered filters etc from them since chapter 11 and have recieved them without issue. I then called my local costco (Red Deer, AB, Canada) who gave me the Infinity number. I then talked to Dan at that phone number (note, waited on hold for 15 min's first). Dan said that he just found out today that they are taking over the warrenty for the tubs. I told him I needed the blower assembly and then he requested my Visa number. He said that it was only to hold the part until I send back the original part. I told him that HydoSpa would not release any parts until payment is made first and I asked Dan if his company was going to make the the payment and not use my visa. He said he did not know how it would work and he took my phone number and said he would call me by the end of the week to explain how the process would work. If he does that, I will post to this topic as an update. At this point, I don't have my warranty part on order. I do feel very comfortable that Costco will back the tub but, will they get the wrinkles out of the process prior to the warranty on the tub expiring.
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