raychu

Thanks people. I just got it fixed by a repair guy from the vendor i purchased this spa from, he has been very helpful and willing to resolve this issue with me. Anyway, the short was from the blower, not the heater he thought originally...... Balboa Instruments was very helpful and offer to warranty the heater if infact it was the problem, but Diamante was really not much help. Someone from Diamante called us back and was really verbally agressive towards us when he thought we were bringing in an attorney into this issue, but kinda offer that he might help with the cost! I think the current Diamante company is using the old equipments and parts purchased in the sale, but its an entirely new company, at least that is what they told me over the phone. Thanks for the suggestion about contacting the Attorney General for this area, i know the BBB will take a complain, but also know that is really not much of a help they can be.......

I totally agree! I have spent the whole day chasing down who is going to cover this, its insane.......one good news, Balboa might cover the heater when i told them that Diamante has VOID my warranty.

I purchased a Diamante Ixtapa in Nov 05, and now there might be a heater problem, but found out US Tools was just sold in early 2007, and they will not honor any warrany on Diamante purchased before the company was sold!!! This in my mind is unacceptable since our heater is still under the 2 years warranty. Wondering if anyone is having the same difficulty obtaining warranty from Diamante? Thanks.