tjoy

Received my new heater from Gecko - under warranty. The process took 7 weeks total, but saved $400. Thanks to Joe at Western Pump (Calgary) for going above and beyond! What great customer service.

Gulf Coast is toast, my "Dealer" is no where to be found (Southeast Factory Direct Calgary), and NOW I'm getting a flow error = "rh nf". Filters are new, jets are all on, tub is full and checked for trapped air. Unions have been tightened at the pump to prevent air migration. I started getting the code every once in a while, now it appears every time I run the tub. I think the flow is OK and pump sounds OK. My Spa Services (Gulf Coasts tech support) and the on-line trouble-shooting tool indicate to replace the heater. Gecko said it will honour warranty but I will have to send them my heater to them for testing. They will not help trouble-shoot over the phone as they only deal with dealers (no exceptions). I have to pay for shipping, plus their time for testing the unit. I'm sure everything will be fine in their "lab" and it will be sent back to me with a bill of $150 after many weeks of not having my spa. Three questions: Is there anything that I have overlooked regarding troubleshooting? Is there any tech experience out there indicating that it is most likely a faulty heater (history of trouble with these)? Should I avoid Gecko - suck it up - and just buy a new heater for $320 delivered to my house in a matter of days?